Funny enough, Agent seat licenses were not enforced by the UCCX Engine until I believe version 9 or 10. Previously, CAD itself enforced the license. If you had a custom agent desktop you were able to exceed your licenses but they fixed that when they introduced Finesse
On Tue, Nov 29, 2016 at 7:45 AM, Ben Amick <bam...@humanarc.com> wrote: > What about on v9 with only the core CCX and Historical Reports? We don’t > have CUIC, though we’re looking to get it when we upgrade > > > > *Ben Amick* > > Telecom Analyst > > Phone: 216-426-3535 x1104 > > 1457 East 40th Street | Cleveland, OH 44103 > > bam...@humanarc.com <sbjelano...@humanarc.com> | www.humanarc.com > <http://www.humanarc.com%20> > > [image: cid:image001.gif@01CEF0F8.9227CA80] > > > > *From:* Ed Leatherman [mailto:ealeather...@gmail.com] > *Sent:* Tuesday, November 29, 2016 9:41 AM > *To:* Ben Amick <bam...@humanarc.com> > *Cc:* James Buchanan <james.buchan...@gmail.com>; > cisco-voip@puck.nether.net > > *Subject:* Re: [cisco-voip] Does CCX enforce licensing? > > > > There is a license utilization hourly report in CUIC if you are running a > reasonable recent version of UCCX, which shows maximum seats used per time > period. Its under the stock reports Inbound -> System > > > > On Tue, Nov 29, 2016 at 9:29 AM, Ben Amick <bam...@humanarc.com> wrote: > > So realistically, I’m way overlicensed in my environment then? Right now > we have a 1:1 relationship between agents and licenses for both QM and CCX, > with agents working across 2 shifts. > > Is there any report I can run to see how many concurrent users I have at > peak hours? > > > > *Ben Amick* > > Telecom Analyst > > > > *From:* James Buchanan [mailto:james.buchan...@gmail.com] > *Sent:* Tuesday, November 29, 2016 9:27 AM > *To:* Ben Amick <bam...@humanarc.com> > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Does CCX enforce licensing? > > > > Hello, > > UCCX enforces agent licenses by concurrently logged in agents. So, if you > have ten licenses and ten agents or supervisors are logged in, the eleventh > login will be rejected. > > Thanks, > > James > > > > On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick <bam...@humanarc.com> wrote: > > I was curious about this, I know QM enforces licensing by not letting you > toggle in users for licensing, and I know CUCM and Unity enforce licensing > though PLM, but does UCCX enforce licensing? We’re coming up quick on our > license cap right now and I’m debating if I should be scrambling to get > licensing or just persist in current state while we’re evaluating upgrade > costs. > > > > *Ben Amick* > > Telecom Analyst > > > > > Confidentiality Note: This message is intended for use only by the > individual or entity to which it is addressed and may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. If the reader of this message is not the intended recipient > or the employee or agent responsible for delivering the message to the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please contact the sender > immediately and destroy the material in its entirety, whether electronic or > hard copy. Thank you > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > <http://cp.mcafee.com/d/FZsS921J5xWX2pEVsj76XCQkmnSkNMV4QsCQkmnSkNPPX9J55BZVYsY-Urhhsd79EVLuWdPp3lpmawECSHIdzrBPpdJnor6TbCZpKqek6nD-LObbW8VdNDHTbFIzCejo7nKOqemeEyCJtdmXOvaxVZicHs3jq9J4TvAXTLuZXTKrKr9PCJhbcmrIlU6A_zMdMjlS67OFek7qVqlblbCqOmdyeG_jy3tyuMS2oa8yvbCNPVEV76MnWhEwdbtFkJkKpH9oQKCy0eHZ3h092g36y3UeRzrPh0vaTMFa14AroodT2Z> > > > > > Confidentiality Note: This message is intended for use only by the > individual or entity to which it is addressed and may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. If the reader of this message is not the intended recipient > or the employee or agent responsible for delivering the message to the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please contact the sender > immediately and destroy the material in its entirety, whether electronic or > hard copy. Thank you > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > <http://cp.mcafee.com/d/1jWVIe41AidEIfnopKMevdTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndWYOqek6nD-LOoV5cQsIefZuVtd5MQsYMYqen4T7TKmKzp55mXyvaxVZicHs3jq9JcTvAXKc3xMVBdUTsSjDdqymoIToHMd9_7wrwCHIcfBisEeROQGmGncRAIr_j_SpfUGX054hfBPqb33zVI5-Aq83iTqlblbCqOmdbFEw3G_gQg2gA0NEw-3JoSYQg7OJYaiwh96S63sINhfI8t> > > > > > > -- > > Ed Leatherman > > Confidentiality Note: This message is intended for use only by the > individual or entity to which it is addressed and may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. If the reader of this message is not the intended recipient > or the employee or agent responsible for delivering the message to the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please contact the sender > immediately and destroy the material in its entirety, whether electronic or > hard copy. Thank you > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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