I want to know how you get it to do natural language processing. Ever done that?
E.g., IVR: "What can I help you with?" Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the application form submission?" IVR: "The deadline for all submissions is October 31st. Anything else?" On Fri, Oct 18, 2019 at 10:20 AM Tanner Ezell <tanner.ez...@gmail.com> wrote: > Here's the specification for the grammar xml: > https://www.w3.org/TR/speech-grammar/ > > Anthony is right, not a lot of mix with UCCX+ASR however it follows the > standard and is universally applicable, the gotchas tend to be around > platform specific ASR technologies (particularly the built in grammars you > can utilize). > > Depending on what you're doing, you'll want to do something like this > (DTMF grammar below) > > <?xml version="1.0" encoding="ISO-8859-1"?> > <grammar *mode="dtmf"* root="root" version="1.0" xml:lang="en-US" xmlns=" > http://www.w3.org/2001/06/grammar"> > <rule id="root" scope="public"> > <one-of> > <item> > 1 > <tag>V='Y'</tag> > </item> > <item> > 2 > <tag>V='N'</tag> > </item> > </one-of> > </rule> > </grammar> > > > Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make a > voice specific grammar you'd change *mode* to be *"voice"* and put in > things like "yes" instead of 1 under the item tags. > > Depending on what you're doing will determine how complex the grammar > needs to be. > > Regards, > Tanner Ezell > > On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry < > clifford.mcgla...@siriuscom.com> wrote: > >> Using UCCX version 11 and have installed Nuance ASR version 11. It's ASR >> is registered up and recognized by UCCX. >> >> >> >> I'm need to get grammars for some really simple applications. Basically, >> numbers (spoken and DTMF) and yes/no. >> >> >> >> I cannot find any documentation on where to get this or how to create >> it. I have found some old references to Nuance Grammar Builder, but that >> tool is no where to be found. I cannot even find a good example of what >> would work (I've found some grammar examples, but they are so different, I >> don't know which would actually work). And while UCCX has some built in >> grammars, I can't find documentation on what's in them or a way to download >> them. >> >> >> >> Would love to get some suggestions/pointers/etc. on how to handle this. >> >> Cliff >> >> >> This message (including any attachments) is intended only for the use of >> the individual or entity to which it is addressed and may contain >> information that is non-public, proprietary, privileged, confidential, and >> exempt from disclosure under applicable law or may constitute as attorney >> work product. If you are not the intended recipient, you are hereby >> notified that any use, dissemination, distribution, or copying of this >> communication is strictly prohibited. If you have received this >> communication in error, notify us immediately by telephone and (i) destroy >> this message if a facsimile or (ii) delete this message immediately if this >> is an electronic communication. Thank you. >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip >
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