Yeah of course you can! On Fri, Oct 18, 2019 at 9:03 AM Anthony Holloway < avholloway+cisco-v...@gmail.com> wrote:
> But with UCCX + Nuance, you should be able to do it though, correct? > > I'm looking at something like this: > > https://developer.cisco.com/docs/contact-center-express/#!how-the-generic-recognition-set-of-steps-work > > > Also, as I looked up that link, I see there is an example similar to your > previous here: > > https://developer.cisco.com/docs/contact-center-express/#!using-the-srgs-grammar-format > > > On Fri, Oct 18, 2019 at 10:52 AM Tanner Ezell <tanner.ez...@gmail.com> > wrote: > >> Well in the good old days, you look for key words and phrases and build >> big lists. To improve accuracy over time you recorded the user input that >> has low success and use that to supplement your grammars. >> >> Now a days you'd probably feed the ASR to AWS or something to do the >> processing and let the IVR be a bit more dumbed down. >> >> On Fri, Oct 18, 2019 at 8:31 AM Anthony Holloway < >> avholloway+cisco-v...@gmail.com> wrote: >> >>> I want to know how you get it to do natural language processing. Ever >>> done that? >>> >>> E.g., >>> >>> IVR: "What can I help you with?" >>> Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the >>> application form submission?" >>> IVR: "The deadline for all submissions is October 31st. Anything else?" >>> >>> On Fri, Oct 18, 2019 at 10:20 AM Tanner Ezell <tanner.ez...@gmail.com> >>> wrote: >>> >>>> Here's the specification for the grammar xml: >>>> https://www.w3.org/TR/speech-grammar/ >>>> >>>> Anthony is right, not a lot of mix with UCCX+ASR however it follows the >>>> standard and is universally applicable, the gotchas tend to be around >>>> platform specific ASR technologies (particularly the built in grammars you >>>> can utilize). >>>> >>>> Depending on what you're doing, you'll want to do something like this >>>> (DTMF grammar below) >>>> >>>> <?xml version="1.0" encoding="ISO-8859-1"?> >>>> <grammar *mode="dtmf"* root="root" version="1.0" xml:lang="en-US" >>>> xmlns="http://www.w3.org/2001/06/grammar"> >>>> <rule id="root" scope="public"> >>>> <one-of> >>>> <item> >>>> 1 >>>> <tag>V='Y'</tag> >>>> </item> >>>> <item> >>>> 2 >>>> <tag>V='N'</tag> >>>> </item> >>>> </one-of> >>>> </rule> >>>> </grammar> >>>> >>>> >>>> Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make >>>> a voice specific grammar you'd change *mode* to be *"voice"* and put >>>> in things like "yes" instead of 1 under the item tags. >>>> >>>> Depending on what you're doing will determine how complex the grammar >>>> needs to be. >>>> >>>> Regards, >>>> Tanner Ezell >>>> >>>> On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry < >>>> clifford.mcgla...@siriuscom.com> wrote: >>>> >>>>> Using UCCX version 11 and have installed Nuance ASR version 11. It's >>>>> ASR is registered up and recognized by UCCX. >>>>> >>>>> >>>>> >>>>> I'm need to get grammars for some really simple applications. >>>>> Basically, numbers (spoken and DTMF) and yes/no. >>>>> >>>>> >>>>> >>>>> I cannot find any documentation on where to get this or how to create >>>>> it. I have found some old references to Nuance Grammar Builder, but that >>>>> tool is no where to be found. I cannot even find a good example of what >>>>> would work (I've found some grammar examples, but they are so different, I >>>>> don't know which would actually work). And while UCCX has some built in >>>>> grammars, I can't find documentation on what's in them or a way to >>>>> download >>>>> them. >>>>> >>>>> >>>>> >>>>> Would love to get some suggestions/pointers/etc. on how to handle >>>>> this. >>>>> >>>>> Cliff >>>>> >>>>> >>>>> This message (including any attachments) is intended only for the use >>>>> of the individual or entity to which it is addressed and may contain >>>>> information that is non-public, proprietary, privileged, confidential, and >>>>> exempt from disclosure under applicable law or may constitute as attorney >>>>> work product. If you are not the intended recipient, you are hereby >>>>> notified that any use, dissemination, distribution, or copying of this >>>>> communication is strictly prohibited. If you have received this >>>>> communication in error, notify us immediately by telephone and (i) destroy >>>>> this message if a facsimile or (ii) delete this message immediately if >>>>> this >>>>> is an electronic communication. Thank you. >>>>> _______________________________________________ >>>>> cisco-voip mailing list >>>>> cisco-voip@puck.nether.net >>>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>>> >>>> _______________________________________________ >>>> cisco-voip mailing list >>>> cisco-voip@puck.nether.net >>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>> >>>
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