Am I thinking about this right? MOH for UCCX comes from the CTI ports.
If a customer wants different MOH per different queues they will need separate CCGs for each queue? If I do it that way I have to capacity plan per queue vs overall system or application capacity? For an agent based install, can I mix and match IVR port licenses? I don't believe so, and certainly not on a smart install on flex based on what I can see. They have intermittent announcements right now, which is what I usually do for folks, I'm thinking this would be a nightmare. Matthew Loraditch Sr. Network Engineer p: 443.541.1518 w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
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