We collect the name of the agent for recording to our ticketing system. Apparently no one has used this piece of data in a long time, but I noticed it today. All agents are showing up as "***"
CCX 12.5 Here is what the script does: [cid:image001.png@01D761F6.8425D540] And the values I got in my debug: [cid:image002.png@01D761F6.8425D540] What is going on here? Do I need to change how I capture this? Matthew Loraditch Sr. Network Engineer (He/Him/His) p: 443.541.1518 w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
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