Thanks, guess I found a bug but if that changed line does what I need, not going to bother with tac!
Matthew Loraditch Sr. Network Engineer (He/Him/His) p: 443.541.1518 w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com From: Anthony Holloway <avholloway+cisco-v...@gmail.com> Sent: Thursday, June 17, 2021 1:54 PM To: Matthew Loraditch <mloradi...@heliontechnologies.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CCX Selected Resource User ID showing as Stars [EXTERNAL] Interesting! I just tried something like this in 12.5(1) and I get the same thing as you. I did achieve the desired outcome using the Get User Info step instead of casting the User object to a String, cleanAgentID = Get User Info (selectedResource, Identifier) On Tue, Jun 15, 2021 at 2:02 PM Matthew Loraditch <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>> wrote: We collect the name of the agent for recording to our ticketing system. Apparently no one has used this piece of data in a long time, but I noticed it today. All agents are showing up as “***” CCX 12.5 Here is what the script does: [cid:image001.png@01D766AD.5212AD10] And the values I got in my debug: [cid:image002.png@01D766AD.5212AD10] What is going on here? Do I need to change how I capture this? Matthew Loraditch Sr. Network Engineer (He/Him/His) p: 443.541.1518<tel:443.541.1518> w: www.heliontechnologies.com<http://www.heliontechnologies.com/> | e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com> [Helion Technologies]<http://www.heliontechnologies.com/> [Facebook]<https://facebook.com/heliontech> [Twitter]<https://twitter.com/heliontech> [LinkedIn]<https://www.linkedin.com/company/helion-technologies> _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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