Jonathan,

You meant to be the priority command on the Voice class-map, not the Data
class-map.

> I think you want to use a variation on CBWFQ called LLQ. This
> uses the "priority" command instead of "bandwidth", to assign
> voice traffic to a Priority Queue which will take precedence over
> other traffic.
>
> In other words:
>
> policy-map Customer1
>    class Data-Service
>      priority 50
>    class Voice-Service
>      bandwidth percent 20
>
> Here's a link to the "priority" command
>
>
http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122cgcr/fqos_c/fqcprt2/qcfwfq.htm#1022204
>
> and here's a link to an LLQ example:
>
>
http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/qossol/qosvoip.htm#xtocid12




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