In a situation like this, I always ask to speak to a manager. Then I kindly
explain the situation, and normally that works. If that doesn't work, I will
start raising my voice and get more and more aggressive with the person. If
that still doesn't work, contact BBB.
Hth,
Ole
~~~~~~~~~~~~~~~~~~~~~~~~
Ole Drews Jensen
Systems Network Manager
CCNA, MCSE, MCP+I
RWR Enterprises, Inc.
[EMAIL PROTECTED]
~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]
Sent: Wednesday, August 09, 2000 11:47 PM
To: [EMAIL PROTECTED]
Subject: Exam scheduling
I need input on a problem with Prometric. I scheduled a test for Saturday,
8/5.
By Thursday, 8/3, I knew I wouldn't be ready and rescheduled for Saturday,
8/12
(a week later). Yesterday, 8/9, I called to reschedule and they said they
can't
help me because I was a no-show on 8/5. They have no record of my call and
I
didn't get the name of the person who took the call. How can I possibly get
this fixed right?
Any help would be appreciated,
Donald
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___________________________________
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