As someone that ran a dialup ISP for a number of years I have learned that
sometimes you just need to refer them to the competition. Don't get me
wrong. We usually would schedule a tech to head out and give it his best,
but if he couldn't rattle something loose we would assume it was just a
fluke between switching offices. Sometimes it simply does not work...
andy
On Mon, 8 Jan 2001, Tony van Ree wrote:
> Hi all,
>
> Here I am sitting a work thinking just how simple it is to look after dial-up
>services.
>
> I have a person that calls into a router, connects, authenticates all seems fine.
>When I ping him I lose pings between the access router and the client. He connects a
>48K I have had him remove compression and error correction from the modem this stops
>him dropping.
>
> OK. the fault seems to be on the line at his end I have some 200+ other dialups into
>the access router with no worries. I have the line checked out the tests come up
>fine. What's more the same person can dial into another service using the same
>equipment at his end but different equipment at the service provider end and all is
>fine I am assured.
>
> My next thing is to move the service to another access router only to find the
>problem is still there.
>
> He is the only one having trouble yet we seem to be the onlyones having trouble with
>him.
>
> EASY ISN'T IT. If it wasn't for little things like this I'd be unemployable.
>
> Teunis
> Hobart, Tasmania
> Australia
>
>
>
>
> --
> www.tasmail.com
>
>
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