We have implemented VoIP at two of our branches as a test. We are using
Nortel ITG cards in the branch PBX to convert the calls to IP and then we
connect the card to a Cisco 2924XL switch with all voice traffic in its own
VLAN. Then the traffic hits a 2620 router with LLQ configured. The voice
calls then go through another branch with custom queueing configured, then
to the destination branch with the same setup as the first branch.
This is now up and running without any serious glitches, but the users at
the branches complain that all incoming calls sound like cell phone calls.
Is this the type of quality we can expect from this technology? Is it a
natural result of packetizing real-time voice traffic? Or, can we expect
better?
Any thoughts or tips would be appreciated.
Thanks,
John
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