I'll see what I can find out. I've never heard of anyone doing this before,
and neither had the other engineer who was here with me. We tried to dial
in at least 10 times, and we did wait each time for negotiation to start but
it never did. The modem would "answer" because the ringing stopped, but
then we'd get nothing but silence.
I was frustrated because of the timing of the situation. This was very bad,
and there wouldn't have been anyone in the remote building for another three
hours so we didn't have physical access to the modem. While pondering, this
"solution" occurred to me and I thought it was worth a shot but I did not
actually expect it to work. We were both very surprised when it did. The
other engineer has been in the field for ten years and he's never heard of
anyone trying that before.
If I can figure out why it worked, I'll let you know.
John
> Hi John,
>
> I am glad this worked for you. I would however like to understand WHY it
> did.
> Did the modem finally just reset itself????
> Did you hit a certain tone or combination of tones on the keypad of the
> phone that caused the remote modem to begin to communicate.
> Did you just not wait long enough for the modem to begin squawking?
>
> These are things you didn't specify. I hope that I can find some
> documentation on getting a dead modem to begin to communicate and on what
> causes a modem to answer or go OH and then just sit there.
>
> If you run across anything please let me know.
>
> Thanks
>
> Jim
>
> -----Original Message-----
> From: John Neiberger [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, February 21, 2001 7:51 AM
> To: [EMAIL PROTECTED]
> Subject: New Modem Troubleshooting Trick
>
>
> Actually, this isn't really a troubleshooting trick, but a potential fix
for
> a modem that is locked up. We came in at 4:30 this morning to do some
> intrusive testing that would take down every automated teller machine in
our
> network for the length of the test. We went through the first steps in
the
> process which took everything down, and then tried to dial in to a remote
> router that we were testing with. One problem...the modem would answer,
or
> at least pick up, but then would not do anything. It seemed to be
completely
> hung.
>
> This was a bad thing. If we didn't do the test today, we'd have to come
in
> again tomorrow morning at 4:30 and none of us were looking forward to
that.
> While pondering our options, I thought of something: call the modem
using a
> regular phone and just start punching buttons on the phone when the modem
> answers. My reasoning was that maybe some bursty noise would wake it up.
>
> We tried it, and to our *great* surprise it actually worked! So, if you
> ever have a hung modem and there's no one around to reset it, give this a
> try.
>
> Regards,
> John
>
>
>
>
>
> _______________________________________________________
> Send a cool gift with your E-Card
> http://www.bluemountain.com/giftcenter/
>
>
> _________________________________
> FAQ, list archives, and subscription info:
> http://www.groupstudy.com/list/cisco.html
> Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
_______________________________________________________
Send a cool gift with your E-Card
http://www.bluemountain.com/giftcenter/
_________________________________
FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html
Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
