TAC/Unity group has a queue time of 1+ day. However, I did find a great
Cisco-sponsored online forum with some awesome TAC/Unity folks monitoring
it:
http://avforums.isomedia.com/cgi-bin/wwwthreads.pl?Cat=
Just about every issue we've run into during this install has been discussed
on this forum.
--
Jason Roysdon, CCNP+Security/CCDP, MCSE, CNA, Network+, A+
List email: [EMAIL PROTECTED]
Homepage: http://jason.artoo.net/
""Jason Roysdon"" wrote in message
[EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> Err, that should have been g.729a. Shows how long since I've had to touch
> this stuff (nearly a month).
>
> I really should have taken the CVOICE as soon as we got this first AVVID
> install done. It's all going fuzzy since I don't touch it on a daily
basis
> :/
>
> --
> Jason Roysdon, CCNP+Security/CCDP, MCSE, CNA, Network+, A+
> List email: [EMAIL PROTECTED]
> Homepage: http://jason.artoo.net/
>
>
>
> ""Jason Roysdon"" wrote in message
> [EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> > Has anyone worked with the Unity product line? I installed Unity
> > ActiveVoice v2.45 voicemail back in February and it's working with no
> > problems in conjunction with CallManager 3.0(8) (as a uOne port). This
> was
> > my first Unity install, and I was happy to see it go as well as it did
> > (especially happy when we got the new driver that supports g.723a so we
> can
> > do compression for those accessing voicemail across the WAN).
> >
> > Anyway, the time has come to install Unity ActiveFax. We're using a
> > separate box for faxing than voicemail, and using a Dialogic Gammalink
> > CPi/400 PCI board (4 analog ports). The board driver install went
great,
> > and installing this server into the existing Exchange Directory was no
> > problem, and even the Unity software install went through without a
> problem.
> >
> > But now, the docs just stop. No help whatsoever on making the ActiveFax
> > software integrate with either Unity ActiveVoice and/or CallManager.
> Unity
> > ActiveVoice has a configuration section for Fax Server, but it says it
> can't
> > find a Fax Server at the address I give it.
> >
> > I'm about to place a call to Cisco TAC, but not sure of the results or
> even
> > what I should expect (mainly the logistics/politics on support).
Current
> > release of "Cisco" Unity is at 2.46, and I hear it's mainly just a
> cosmetic
> > facelift (Insert CISCO LOGO/TRADEMARK here, etc.). Support for a few
> minor
> > issues with Unity ActiveVoice 2.45 and CallManager3 was great, so I'm
> > keeping my fingers cross.
> >
> > Anyone else have any experience with the new Cisco Unity line? What
bugs
> me
> > the most is that I've got approval to go to training so we can get our
> Unity
> > certification upgraded, but Cisco isn't offering it yet, and the
original
> > owner of Unity, ActiveVoice.com, could care less about the product.
> >
> > --
> > Jason Roysdon, CCNP+Security/CCDP, MCSE, CNA, Network+, A+
> > List email: [EMAIL PROTECTED]
> > Homepage: http://jason.artoo.net/
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