It goes to show us that they are not interested in a long run strategy. If they were they would be focused on customer satisfaction and relationship building. It is common retail/marketing 101 knowledge that you make your greatest return from your existing clients and that it cost more money to go out and get new customers. Here it would have been advantageous to simply issue a statement to Debbie explaining what they explained here AND said "given our commitment to our customers we will honor our unintended commitment". In this Debbie becomes a satisfied customer who will return in the future and spend more money, and tell others here and else where about her positive experience. So to save $400 or so the just lost a huge potential amount.
my .02 worth: no change necessary. Jon -----Original Message----- From: Robert Padjen [mailto:[EMAIL PROTECTED]] Sent: Thursday, October 18, 2001 11:39 AM To: [EMAIL PROTECTED] Subject: Re: Word of Caution [7:23363] It is unfortunate that this company will not stand behind their errors - myriad stories exist about $1 airline tickets to Paris and other elements. The email says 80% of price - $600 - 80% is a $20 error if I read this right. --- "[EMAIL PROTECTED]" wrote: > I feel it necessary to respond to this issue at this > point in time. I do > not know Debbie, nor have I communicated with her in > any way and I do not > intend to do so regarding this issue. I try to > never judge a company or > person before hearing BOTH sides of the story. > However, since you felt it > necessary to weigh-in on Debbie's email. I will now > act as judge on what > appears to be the facts. > > I do not know what country either your company or > Debbie are operating in, > however I can only quote United States UCC (Uniform > Commercial Code) which > applies to ALL transactions in ALL states, whether > by private parties or > public businesses. > > Only Three things must exists for a legal contract > to exist: > > 1 - An Offer > Debbie's submission of her $100 bid to your system. > > 2 - Acceptance > Your email back to Debbie stating that her offer had > been accepted > > 3 - Consideration > When Debbie provided her credit card number to the > Pay system, it is > legally the same as placing cash in the hand of one > of your company's > employees. > > Based on the evidence above, you both continue to > have a legally binding > contract and in addition, you both have written > evidence of that contract > (in other words, not a verbal contract) which makes > the case very strong. > > I am not a lawyer and this is based on my personal > understanding of the > law. > > If both parties operate in the United States, your > company not only made a > very poor decision by not fulfilling your obligation > to Debbie, you have > also broken US commercial tort law. > > John Squeo > > > > > > "Robert > Davie" > > cc: > Sent by: Subject: > Re: Word of Caution > [7:23363] > > nobody@groupst > > udy.com > > > > > 10/18/01 > 10:43 > > AM > Please > respond > to > "Robert > > Davie" > > > > > > > > > I would like to respond to a message (below) that > went out over a > GroupStudy > mailing list regarding our company. > > When our system is functioning properly (99%) we > have two mechanisms that > work that were not working when Debbie placed her > order: > 1.. A guard against low-ball offers for items that > have sale prices. > This > guard prevents offers of less than 80% of the sale > price. (Debbie's offer > was $100 for a $600 item.) > 2.. Order Acceptance. This was malfunctioning and > accepting orders that > were being declined. > After explaining this to Debbie, who appears to be a > very knowledgeable and > market savvy person, we felt that the system > malfunction would garner her > understanding. > > She threatened to send out an email to the > GroupStudy mailing list if we > did > not fulfill the order, and we indicated that we > would respond to her email > message. > > Having been in sales all my life and career and with > happy customers > ranging > from AT&T to Sun Microsystems, I feel this is a very > unfortunate > occurrence. > > Robert Davie > EVP > Ph: 919-388-9993 x3102 > Fax: 919-388-9992 > ITParade.com, Inc. > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of > Debbie Westall > Sent: Wednesday, October 17, 2001 9:08 AM > To: [EMAIL PROTECTED] > Subject: OT: A Word of Caution about Vendor > [7:23244] > > Greetings, > > I wanted to give everyone a heads-up on the list > about > a vendor I recently dealt with over the Internet. > > The web site is www.itparade.com. > > They are a site that acts as a "middleman" for > sellers > of equipment. > > Last week I put an offer on a router (2501). I admit > the offer was very low, but I had never used this > site > so I figured "why not". A couple of hours later I > received an email from them saying that my offer was > accepted by the seller and I was to log on to > another > site to make payment arrangements. I logged into > PitNeyPay.com to add my credit card info as > requested. > The next day I received a phone call from a person > at > itparade, saying they have pulled my offer, that the > seller actually rejected my offer but itparade's web > site was "broken" so the email went out incorrectly. > The person at itparade, also mentioned that the > seller > would be more than happy to sell me that piece of > equipment for 600.00 rather than my offer. Which > would > have been more than double my initial offer. > Needless > to say, I rejected that. > > I spoke to the Executive VP and the CEO of the > company > to no avail. They will not stand behind the email > that > came to me that my offer was accepted. > > Just wanted to give everyone a heads-up to STAY AWAY > from this site. If it sounds to good to be true, it > probably is...... > > Has anyone used them before or heard of them. > > Thanks > > Debbie > > > __________________________________________________ > === message truncated === ===== Robert Padjen __________________________________________________ Do You Yahoo!? Make a great connection at Yahoo! Personals. http://personals.yahoo.com Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=23416&t=23363 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
