Rick hit it right on the head. I take an apology from a "sale" guy with a grain of salt. Robert, why don't you do the honorable thing and sell to debbie what she bidded for when she placed the order? I teach networking a a community college and I have a lot of students asking me where they can purchase networking gears. One thing I will tell them for sure is to "stay away" from www.itparade.com. As Rick has mentioned before, we don't judge people by their mistakes, we judge people on how they correct them. If memory serves me right, I remembered a few months back United Airlines mistakenly posted on their web sites flying coast to coast for $1.00. Guess what happened, United Airlines has to honor it because it is the "right thing to do". In this case, we have a sale guy try to come up with a lame excuse that their system was not functioning properly at the time the customer placed orders. Believe me, in this age of instant messaging, www.itparade.com will be the place that networking folks stay away when it comes to purchasing equipments.
>From: "Rik Guyler" >Reply-To: "Rik Guyler" >To: [EMAIL PROTECTED] >Subject: RE: Word of Caution [7:23363] >Date: Sun, 21 Oct 2001 10:20:56 -0400 > >While I don't judge people by their mistakes, I do tend to judge them by >how >they correct them. Was it Debbie's fault your systems went down? No. I >don't pretend to live in a world where malfunctions don't happen, but when >your "systems" take a crap you should be ready to deal with the fallout. > >Seems to me that just eating the $500 would have been cheaper than having >to >now clean up the mess and deal with the lost revenue of many, such as >myself, that will never buy anything from you. Besides, it would appear >that Debbie's bad experience was hardly the first according to other >members >of our group and we just don't need crap like that to deal with, especially >since we have quality vendors like Brad Ellis (Big Brad!) to work with >instead. Before you ask, I don't work with Brad in any way...I am a >customer only. > >Rik "Buy Only From Brad" Guyler > >-----Original Message----- >From: Robert Davie [mailto:[EMAIL PROTECTED]] >Sent: Thursday, October 18, 2001 10:43 AM >To: [EMAIL PROTECTED] >Subject: Re: Word of Caution [7:23363] > > >I would like to respond to a message (below) that went out over a >GroupStudy >mailing list regarding our company. > >When our system is functioning properly (99%) we have two mechanisms that >work that were not working when Debbie placed her order: > 1.. A guard against low-ball offers for items that have sale prices. >This >guard prevents offers of less than 80% of the sale price. (Debbie's offer >was $100 for a $600 item.) > 2.. Order Acceptance. This was malfunctioning and accepting orders that >were being declined. After explaining this to Debbie, who appears to be a >very knowledgeable and market savvy person, we felt that the system >malfunction would garner her understanding. > >She threatened to send out an email to the GroupStudy mailing list if we >did >not fulfill the order, and we indicated that we would respond to her email >message. > >Having been in sales all my life and career and with happy customers >ranging >from AT&T to Sun Microsystems, I feel this is a very unfortunate >occurrence. > >Robert Davie >EVP >Ph: 919-388-9993 x3102 >Fax: 919-388-9992 >ITParade.com, Inc. > > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of >Debbie Westall >Sent: Wednesday, October 17, 2001 9:08 AM >To: [EMAIL PROTECTED] >Subject: OT: A Word of Caution about Vendor [7:23244] > >Greetings, > >I wanted to give everyone a heads-up on the list about >a vendor I recently dealt with over the Internet. > >The web site is www.itparade.com. > >They are a site that acts as a "middleman" for sellers >of equipment. > >Last week I put an offer on a router (2501). I admit >the offer was very low, but I had never used this site >so I figured "why not". A couple of hours later I >received an email from them saying that my offer was >accepted by the seller and I was to log on to another >site to make payment arrangements. I logged into >PitNeyPay.com to add my credit card info as requested. >The next day I received a phone call from a person at >itparade, saying they have pulled my offer, that the >seller actually rejected my offer but itparade's web >site was "broken" so the email went out incorrectly. >The person at itparade, also mentioned that the seller >would be more than happy to sell me that piece of >equipment for 600.00 rather than my offer. Which would >have been more than double my initial offer. Needless >to say, I rejected that. > >I spoke to the Executive VP and the CEO of the company >to no avail. They will not stand behind the email that >came to me that my offer was accepted. > >Just wanted to give everyone a heads-up to STAY AWAY >from this site. If it sounds to good to be true, it >probably is...... > >Has anyone used them before or heard of them. > >Thanks > >Debbie > > >__________________________________________________ >Do You Yahoo!? >Make a great connection at Yahoo! Personals. http://personals.yahoo.com _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=23682&t=23363 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
