Ole, I don't know why so many telcos/service providers are loath to admit they had a problem. Probably has to do with guarantee-of-service contracts to some extend, and just plain corporate culture to another extent. Being someone who grew up in the WAN/Carrier/transport world, I can say that it isn't uncommon that a problem will clear as a result of simply putting up and taking down a loop. Sometimes carrier equipment (read: smartjacks) get logically hung and just need a little encouragement.
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