The only way I've seen Cisco "recommend" any one version of IOS/CatOS over another is 1) for customers with an open P1 case (that has been open for quite a while, escalated to the Nth degree, etc.) where moving to a different version of code would resolve particular known issues that they are facing; or 2) paying for an NSA agreement (big $$ over and above SmartNet).
I've also gotten several recommendations from 1st level TAC to upgrade to the "latest and greatest" but I usually ignore these suggestions. My current client calls this process "finding the 'least offensive' version of code." Doing a "bug scrub" can be quite labor-intensive and unfortunately as Joe-Customer, I'm not able to see all of the open bugs - some are "Cisco-internal." I only found that out when I had an open TAC case and the engineer referenced a bug that I couldn't pull up in the bug navigator. Fortunately, my current client runs the "network that Noah built" - i.e. two of everything; as such I'm usually able to upgrade one of the devices and wait some period of time to see of anything goes wrong before upgrading the other. Obviously not a foolproof method...but, what can you do. I also refrain from using code that hasn't been given time to "age" several weeks (at a minimum); I figure the chance of a bug being known is higher on code that is 6 weeks old than it is on code 6 days old. I've already identified a few bugs for Cisco, I'm more than happy to spread this experience to others who haven't had the opportunity. If anyone has better ideas I'd love to hear them. Ben -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Richard Tufaro Sent: Friday, January 18, 2002 3:45 PM To: [EMAIL PROTECTED] Subject: IOS Recommendation [7:32532] Anyone know where on Cisco's site there is a place to "recommend" an image for IOS upgrade? Richard Tufaro - MCSE - GSEC- CCNA Network Engineer - Anda Inc. [EMAIL PROTECTED] MSN IM - [EMAIL PROTECTED] Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=32590&t=32532 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
