It is a combination of device support contract and having CCIE open case. My experience is having CCIE open TAC case will convince TAC engineer much quicker. I had that happen many times. e.g. Had one of the RSMs died in one of heavy hitting .com site at 6 pm, I did troubleshooting and found it to be hardware problem, opened case, talked to TAC, got rerouted to Australia, no ifs and buts asked, autstralia TAC contacted cisco partner in bay area at 7 pm, someone drove a truck down to datacenter and brought a brand new RSM with 128 MB RAM upgrade at 7:45 pm, RSM replaced and up and running by 8 pm. Generally, they ask many questions and may want to try different things, but my guess is having CCIE expedited it. I had number of other similar instances.
-Keyur Shah- CCIE# 4799 (Security; Routing and Switching) css1,scsa,scna,mct,mcse,cni,mcne Hello Computers "Say Hello to Your Future!" http://www.hellocomputers.com Toll-Free: 1.877.794.3556 Fremont: 510.795.6815 Santa Clara: 408.496.0801 Europe: +(44)20 7900 3011 Fax: 510.291.2250 -----Original Message----- From: Bill Carter [mailto:[EMAIL PROTECTED]] Sent: Thursday, January 31, 2002 9:37 AM To: [EMAIL PROTECTED] Subject: RE: CCIE benefits [7:33872] If the device in question has Smartnet, a CCIE can automatically go to Level 2 live handoff. They assume you have done the basic trouble shooting and CCO research. Not sure if CCIE gets free TAC support if there is no smartnet. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Joe Carr Sent: Thursday, January 31, 2002 10:39 AM To: [EMAIL PROTECTED] Subject: Fw: CCIE benefits [7:33872] ----- Original Message ----- From: Joe Carr To: [EMAIL PROTECTED] Sent: Thursday, January 31, 2002 10:26 AM Subject: CCIE benefits Does anyone know if a CCIE gets free TAC support? OR what other benefits does a CCIE receive Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=34010&t=33872 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
