What's wrong with the message below... sounds fair to me..
""Ismail Al-Shelh"" wrote in message [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > Its so Obvious that Cisco is trying to be like Microsoft by monopolizing the > market. > > Ismail Al-shelh > > > -----Original Message----- > From: Matthew Crane [mailto:[EMAIL PROTECTED]] > Sent: Monday, April 15, 2002 1:55 PM > To: [EMAIL PROTECTED] > Subject: Might be of InCisco GBIC Sourcing & Support Policy [7:41476] > > > April 10, 2002 > > Cisco GBIC Sourcing & Support Policy > > We are continuing to receive questions concerning the consequences of Cisco > end users acquiring GBICs (Gigabit Interface Converter) modules from > non-Cisco sourced third parties or directly from GBIC suppliers for > deployment in Cisco routers and switches. > > Apparently there is still some confusion on what Cisco's position and policy > is in respect of these third party GBIC's, which is why I would like to > summarize those for you and highlight the main points. I would also like to > take this opportunity to outline what Cisco would expect from you as a > Channel Partner when it comes to you supplying non-Cisco GBIC's together > with Cisco equipment to end users. > > Cisco's policy: > Products from non-Cisco sources do not qualify for Cisco support and may not > be compatible with hardware, power, or software requirements. Cisco sourced > GBIC's can be easily identified by the Cisco logo and trademarks on the > label. If a GBIC does not have the Cisco label and trademarks on it, then it > has not been sourced from Cisco and is subject to the conditions outlined > below. > > GBIC's acquired through non-Cisco sources will be subject to the following > conditions: > > 1) Cisco TAC is not under an obligation to support any non-Cisco GBIC > modules; > > 2) Cisco SMARTnet will not cover non-Cisco GBIC modules; > > 3) Cisco does not guarantee the performance or results you may obtain by > using a non-Cisco GBIC; > > 4) In the event that an end user experiences a support issue that Cisco > determines is caused by use of a third party GBIC, Cisco will not provide > warranty support or support under SMARTNet or another Cisco support program > for that issue. On the other hand, where a product fault or defect occurs in > the network and Cisco concludes that the fault or defect is not attributable > to the use of a GBIC installed by our customers or partners, Cisco will > continue to provide support for the affected product under warranty or a > Cisco support program. The nature of the defect or error is the key to > determining what Cisco's support obligations are. > > Cisco sources GBIC's from third party suppliers, who agree to follow Cisco > quality standards. Sometimes, Cisco disqualifies a supplier because of > quality issues with that supplier's product, or for other reasons (i.e. EMI > or power requirements). Disqualified suppliers may continue to sell their > GBIC's and please note that they or parties that have purchased from them > may claim that their GBIC's are Cisco approved. Such statements are at best > unreliable and our customers should understand that only by sourcing GBIC's > directly from Cisco or a Cisco Authorized Channel, can our customers be > confident they are getting Cisco approved modules that will qualify for > Cisco support (Cisco sourced GBICs can be identified by the Cisco logo and > trademarks on the label). We are taking appropriate legal action against > suppliers using such false and misleading statements. > > > What does Cisco expect from its Authorized Channels? > Obviously we believe strongly that our GBIC's are superior in terms of > quality and performance to any non-Cisco GBIC. Nevertheless, you may in > certain instances prefer to resell third party GBIC's. As stated above, this > may occasionally give rise to support and warranty issues, and may cause > confusion with the end users. In order to prevent such issues and to protect > Cisco's brand and reputation we would like to ask you to observe the > following guidelines when reselling non-Cisco GBIC's together with or > already installed in any Cisco products you are reselling: > > Inform the end user of the fact that he is receiving a non-Cisco GBIC; > Inform the end user that such a non-Cisco GBIC will not qualify for > Cisco support; > Inform the end user of the brand of the non-Cisco GBIC and how they can > obtain support on those products and what the warranty terms are. > > Although this statement specifically covers GBIC's, the same issues arise > with other third party components e.g. memory or cables. With regard to > those products the same principles as set out in this letter apply. > > For any specific questions please contact your Cisco channel account > manager. > > Yours Sincerely > > Paris G Arey > VP EMEA Channels & Alliances > Cisco Systems Inc. Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=41576&t=41576 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
