I agree with Mike. If it is brand new out of the box than you can open a case with TAC and they will be more than glad to help you. If it is refurb than watch out. Cisco is doing the big crack down on that stuff.
Steve -----Original Message----- From: [EMAIL PROTECTED] [mailto:mike.jablonski@;abnamrousa.com] Sent: Thursday, October 24, 2002 9:59 AM To: [EMAIL PROTECTED] Subject: RE: PIX CCO question [7:56162] I ran into this recently, but the PIX was running 6.1. You usually have a "standard" one year equipment warranty; that should cover something like that.... Be really really nice when you open a case. They usually are willing to help out. Another great thing about Cisco!!! -----Original Message----- From: sam sneed [mailto:vristevski@;hotmail.com] Sent: Thursday, October 24, 2002 9:21 AM To: [EMAIL PROTECTED] Subject: Re: PIX CCO question [7:56162] My question only pertains to new equipment. For example, lets say I buy a brand new PIX online. The place I buy from has one in stock thats been sitting around for a year and they ship me that one. It has an older OS , lets say 5.4 with a few significant bugs. What do I do then? I'm basically left with a piece of brand new equipment that doesn't work right. I figured Cisco had a 90 day warranty or soemhting that would cover getting the new OS? Anyone know about this for sure? ""Loken, Bjorn"" wrote in message news:200210241200.MAA01818@;groupstudy.com... > > I was looking into getting a PIX and had a question. If cdw.com (for > > instance) ships one over with an older OS and I want the > > current OS loaded > > on it what happens if I don't have a CCO support contract. Is > > there a grace > > period once you buy the product to be able to download the > > latest OS and the > > instructions to upgrade? > > Hi there, > > in the price list there is an option for PIX Firewall Relicensing for Used > Equipment. > A brief comparison of the prices shows no difference between the relicensing > prices, and the price for a regular licence. > I'm not aware of any option from Cisco where they let you download new > software for free when buying used equipment. > > > -Bjorn > > > This message contains information that may be privileged or confidential and > is the property of the Cap Gemini Ernst & Young Group. It is intended only > for the person to whom it is addressed. If you are not the intended > recipient, you are not authorized to read, print, retain, copy, disseminate, > distribute, or use this message or any part thereof. If you receive this > message in error, please notify the sender immediately and delete all copies > of this message. Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=56217&t=56162 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
