Hi All, I have a problem facing with IP SoftPhone. Let me explain about the IP Telephone Network setup This is for one of the customer who has got an IP Telephone Setup. The network is having a CCM 3.1(4) Version. Around 4 numbers of IP Phones (7960 & 7910) has been installed on this network and all the phones are working perfectly. The customer has got one Cisco SoftPhone (v1.3). This SoftPhone is installed on the one of the client Machine which is having Windows XP as OS.
Below is the problem which I am facing. After installing & opening the Soft Phone, I am not able to see any lines (extension) for the particular soft phone and its coming as blank. I have configured the CTI Port, and i have associated the device to the particular user. Inspite of the same i am not able get any lines for the SoftPhone. I have gone through the Cisco Documentation Cisco IP SoftPhone Administration v 1.3. As per the documentation I did the troubleshooting to find out what is the problem, but not able to get a breakthrough. On the call manager I checked the event viewer and provides follwoing error message. 2/4/2003 1:15:03 PM Cisco CTIManager Error None 3 N/A CALLMGR Error: kCtiIncompatibleProtocolVersion - Incompatible protocol version. UNKNOWN_PARAMTYPE:Message Version: 196608 UNKNOWN_PARAMTYPE:Minimum Version: 131072 UNKNOWN_PARAMTYPE:Current Version: 131072 App ID: Cisco CTIManager Cluster ID: CALLMGR-Cluster Node ID: CALLMGR Application ID: Cisco Telephony Call Dispatcher Process ID: 0 Process Name: CtiHandler Provider Name: CTI Framework Explanation: The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected. Recommended Action: Verify correct version of application is being used; otherwise, contact TAC.. I installed the same software on another machine, tested it and its working without any problem and I am able to place the calls from the softphone to other IP Phones. Has anyone faced this porblem before? Can any one give idea / solution for this? Regards...Anil __________________________________________________ Do you Yahoo!? Yahoo! Mail Plus - Powerful. Affordable. Sign up now. http://mailplus.yahoo.com Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=62558&t=62558 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]