Re:  [Citizendium-l] Consumer information database
Larry Sanger sanger-lists at citizendium.org
Tue Oct 31 15:18:04 EST 2006

Larry & everyone:

I can't believe I joined just in time to rush in here where angels fear
to tread, but I may as well demonstrate how I got my reputation as a
contrarian:  I say, yes, oh yes, let's do put consumer info into this
database, and here's what I suggest:

1)  We flag these entries and use a template so they are effectively a
sub-database that can be stripped out or suppressed at any time.

2)  We make them neutral by including only facts and labeling them as
what they are.  For example:  We list the UPC, ISBN, model numbers, and
any other identifying data.  Depending on what kind of product it is, we
say when it came on the market and was modified or discontinued and who
the manufacturer was/is.  We list the manufacturer's specs, which for
foods would be the nutritional info on the labels and for OTC medicines
would be the active and inert ingredients.  We say who you contact for
info, especially instructions and replacement parts, and we include any
links to webpages for that kind of info, including who the dealers are. 
In a section labeled that it's the manufacturer's story, we describe
whatever claims the manufacturer makes for it.  In a section labeled
that it's what detractors have said, we summarize any pertinent
derogatory info, such as product-liability suits or major recalls not
described elsewhere in the product's article or in the cross-referenced
article about the manufacturer.  We also provide links to other consumer
info (pro and con), such as Consumer Reports.

If you haven't tried recently to get a part to fix an old countertop
appliance, or to find out whether there's something you're allergic to
in a new artificial sweetener, you may not know how helpful this kind of
sub-database would be, and the manufacturers would recognize that from
the beginning, because it would be a platform for them to provide
consumer support (= advertising) for free.  If a manufacturer objected
to something in its article, we would let them write their own version
and include it in the article in a section saying it's the
manufacturer's statement -- what could be fairer (= more neutral) than
that?

In fact, if we were as bright as we think we are, we'd post a standard
questionnaire for authors to send to manufacturers for them to return to
the individual author with whatever the manufacturer wanted in its
article -- such as corporate info and/or who their advertising firm is
-- for the author to use in drafting the article.  (Or you could get
your deep-pockets sponsor to send out the invitations for the
manufacturers to submit for authors to use in drafting the first wave of
articles.)  And providing this kind of practical info for consumers
would quickly distinguish this project from Wikipedia, because you
can't afford to rely on anything in its articles.  (Duh! but isn't
that precisely what does distinguish us from it?)

k kay shearin


K. Kay Shearin

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