Dennis, For what its worth, we have seen this problem a few times with clean access when dealing with foreign language laptops. From what I can remember, it seemed to be caused by the fact that CCA could not properly interpret the foreign directory names. Not sure if this is the case with you, but we just ended up creating an exemption for the user because it would take more resources than we were willing to invest to resolve it.
R. Paul Sedy, MCSE Network Manager Computer Services The Master's College [EMAIL PROTECTED] 661.362.2340 -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Dennis Xu Sent: Thursday, September 04, 2008 4:34 AM To: [email protected] Subject: CCA cannot detect AV I have a strange case which I have never seen it before. The latest CCA version 4.1.6 cannot detect AV products on a chinise version Vista Home Basic laptop. We tried to install both McAfee 8.5 Enterprise and AVG 8.0 Free Edition and CCA says 'No AV Detected' for both cases. We use the av_inst_ANY_vendor check. Anyone has seen the similar problem? thanks. Dennis
