Thanks Paul for the reply.
It seems not like a language issue. We just tried with the Agent 4.1.3.1
for this user and that worked. But 4.1.6 cannot detect any AVs on this
laptop. Strange.
Dennis
Paul Sedy wrote:
Dennis,
For what its worth, we have seen this problem a few times with clean access
when dealing with foreign language laptops. From what I can remember, it
seemed to be caused by the fact that CCA could not properly interpret the
foreign directory names. Not sure if this is the case with you, but we just
ended up creating an exemption for the user because it would take more
resources than we were willing to invest to resolve it.
R. Paul Sedy, MCSE
Network Manager
Computer Services
The Master's College
[EMAIL PROTECTED]
661.362.2340
-----Original Message-----
From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On
Behalf Of Dennis Xu
Sent: Thursday, September 04, 2008 4:34 AM
To: [email protected]
Subject: CCA cannot detect AV
I have a strange case which I have never seen it before. The latest CCA
version 4.1.6 cannot detect AV products on a chinise version Vista Home
Basic laptop. We tried to install both McAfee 8.5 Enterprise and AVG 8.0
Free Edition and CCA says 'No AV Detected' for both cases. We use the
av_inst_ANY_vendor check. Anyone has seen the similar problem?
thanks.
Dennis
