I guess you are lucky to have some local presence. I wish I had two lofts within an hour drive.
When I got my new sails I looked really wide (from Far East to a local rep for Doyle). The local rep’s price was ridiculous (almost 2x what I eventually paid) and he did not offer the advantages of a local loft (he would just take the order). I went with Somerset Sails in NY (outside of Buffalo). They offered a competitive price, good quality and, what made the deal, he was willing to talk to me at length about what I want and need. He offered several suggestions and he accepted a bunch of my ideas. I am happy with the sails. And they were made in NA, if it means anything (at least, I am supporting a local business, even if it is not that local). But this is a very personal matter. One wants a sail that is a high-end racing sail and it can cost $5k and this does not matter. Another prefers to buy a cheap sail for under $1k and it works for him, as well. As someone says: “your boat, your choice”. Marek 1994 C270 “Legato” Ottawa, ON From: robert via CnC-List Sent: Thursday, February 25, 2016 10:31 To: cnc-list@cnc-list.com Cc: robert Subject: Stus-List Sail loft service I echo Mike's experience with the local sail lofts here.....I have also had nothing but excellent service and relations with both Doyle and North over the years. It's the people that make the difference and the people at both lofts here are very connected to the local sailing community......they know many of us on a first name basis. Rob Abbott AZURA C&C 32 - 84 Halifax, N.S. On 2016-02-25 11:13 AM, Hoyt, Mike via CnC-List wrote: Steve I am glad to hear that you had a positive experience with your overseas loft. I am also very dismayed to hear of your experiences with your local sailmakers I would like to say that in the last 17 years of boat ownership we have had nothing short of excellent service and relations with the local lofts in Halifax. We have dealt with both Doyle in Dartmouth and North Sails Atlantic in Halifax. The friendliness, turnaround and workmanship of both have been first rate. Unfortunately I will have to win a lottery before I can by any more sails. Fortunately I do not currently need any more Mike Persistence Halifax, NS From: CnC-List [mailto:cnc-list-boun...@cnc-list.com] On Behalf Of Stevan Plavsa via CnC-List Sent: Thursday, February 25, 2016 10:57 AM To: cnc-list@cnc-list.com Cc: Stevan Plavsa Subject: Re: Stus-List Got a New 135% Head Sail I purchased a Rolly Tasker 155 a couple of years ago for Suhana. It's a good sail but like the OP, I have nothing to compare it against except the original genoa which was deteriorating. So, leagues better than what I had. It was $1600 shipped to my door from Thailand and arrived two weeks after I placed the order. The local lofts all wanted about double for same/similar features and a lot more time. Here's the rub and here's where I disagree with people on this list and others that tout the "support" and "cusomter service" of the local guys. I was treated better by the foreign sail loft. They answered my emails in a timely way, they were polite and interested. The locals, almost all of them, had a standoffish, almost arrogant attitude and they were slow to provide pricing and email replies. to me, that's terrible customer service. First and foremost, I want to be treated like a valued customer and that starts with the first hello, it doesn't start after I open my checkbook and they come out to my boat. No thanks. Steve Suhana, C&C 32 Toronto _______________________________________________ Email address: CnC-List@cnc-list.com To change your list preferences, including unsubscribing -- go to the bottom of page at: http://cnc-list.com/mailman/listinfo/cnc-list_cnc-list.com
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