On 18/09/14 19:43, Kyle Sluder wrote:
When an OS gets towards release, I notice a sharp increase in the likelihood
of my bug report getting intercepted and returned by bug screeners. This is a
function of a management, not engineering, and I gather their job is to swat
bugs away from the engineers so they can focus on getting the release out the
door.
Unfortunately I fear the screeners are in a similar position as customer
“service” agents—that is, under constant pressure to resolve bugs quickly,
and either explicitly or implicitly encouraged to close bugs for the sake of
meeting some kind of performance metric.
Part of the role of Evangelists is to sidestep this process: they are
technically skilled and politically empowered to put important bugs under the
engineering managers’ noses. Likewise for Relationship Managers, if you have
one.
This sounds like a big enough issue that you might want to flag Jake Behrens,
the UI and App Frameworks Evangelist: <behr...@apple.com> If this doesn’t
fall under his purview, he’ll at least be able to forward you to the right
person.
Thanks, I sent an email as suggested. I appreciate your help with this issue,
lets hope they can fix this (or tell us how to fix it).
Regards
Markus
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__________________________________________
Markus Spoettl
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