Jean T. Anderson wrote: > I think ignoring is an excellent tactic for a developer's list. I worry > that isn't strong enough for a user's list, but I also wouldn't want to > embark on a path that could backfire.
Not exactly the same situation as yours but one of our users went off on one a few months back and it looked like a flame war was about to start. Rather than flame the guy (and boy was I tempted) I found that an extremely polite reply taking every care to be reasonable whilst quietly pointing out where he was wrong worked very well. I actually got half a dozen messages from other users saying something along the lines of "Great reply. I was about to flame the <insert favourite adjective/noun combination here> but your reply was much better." and best of all, not a single flame in response on the users list. For reference, my reply is here. http://marc.theaimsgroup.com/?l=tomcat-user&m=113114296007215&w=2 Most of the credit for what I wrote should go to those who responded calmly to a similar rant of his on the dev list. HTH, Mark --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
