El sáb, 17-12-2005 a las 09:14 -0800, Jean T. Anderson escribió: > Mark Thomas wrote: > > Jean T. Anderson wrote: > > > >>I think ignoring is an excellent tactic for a developer's list. I worry > >>that isn't strong enough for a user's list, but I also wouldn't want to > >>embark on a path that could backfire. > > > > > > Not exactly the same situation as yours but one of our users went off > > on one a few months back and it looked like a flame war was about to > > start. Rather than flame the guy (and boy was I tempted) I found that > > an extremely polite reply taking every care to be reasonable whilst > > quietly pointing out where he was wrong worked very well. I actually > > got half a dozen messages from other users saying something along the > > lines of "Great reply. I was about to flame the <insert favourite > > adjective/noun combination here> but your reply was much better." and > > best of all, not a single flame in response on the users list. > > > > For reference, my reply is here. > > http://marc.theaimsgroup.com/?l=tomcat-user&m=113114296007215&w=2 > > > > Most of the credit for what I wrote should go to those who responded > > calmly to a similar rant of his on the dev list. > > thanks for the excellent example.
wow, yes, even right now I feel the urge to flame this guy. ;-) Nice example, thx. BTW I reckon it is a very good alternative to the approach Stefano described (fight fire with fire on the #2 guy). It has the advantage that you can be the #2 guy and a Gandhi approach is even harder to turn down. salu2 -- thorsten "Together we stand, divided we fall!" Hey you (Pink Floyd) --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
