Dear OpenMoko Orders Team,
I originally did have Order #1883 and answered YES_I_DO for a black/
silver.
Then I decided to change the delivery address and got the information
that I should cancel the order and place a new one because your
systems can't handle that directly.
This gave me RT #3783 and there was no second YES_I_DO e-mail.
Does this mean I have now to wait two more weeks or so because I just
changed the destination of shipment?
If it gets more delay, I have to cancel the order and change the
destination again because I am not there any more...
I did also offer several times to help by opening an European
Redistribution point because I run my own online shop for handheld
linux devices, but did not get a response.
With best regards,
Nikolaus Schaller
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The Handheld-Linux Shop
http://www.handheld-linux.com
Make the customer come back and not the product
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Am 24.07.2007 um 10:10 schrieb William Lai:
Dear Community,
We`re getting a lot of customer inquiries with regards to order /
payment processing. If you already received a 'Your credit card
has been charged' notification from RT than I guess this doesn`t
concern you, your phones will be shipped promptly.
Here are some notes for those who have not yet received a response:
1) If you did not reply with a YES_I_DO to our 'Developer
Release' confirmation request, your order will not be processed.
2) We are only processing orders for the first batch of available
phones. If you replied with a YES_I_DO and still haven`t heard
from us, this means that your order will
be shipped from a second batch of phones that will arrive in
Fremont, CA, next week.
3) If you ordered an ORANGE phone, this will also be shipped from
the second batch of phones arriving next week.
No one is being left behind. We have phones for everyone.
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