The sudden shutdowns sound like either a heat or disk controller issue to me... we've had similar situations in the past that were caused by one or the other.

As for CPU spikes under normal load, we've seen that caused by a large number of files in a directory... say 2000 or more. Once we reduced the number of files to below 1000 performance returned to normal. Windows' file system simply can't deal with a large number of files in a frequently used directory.

I would check the sniffer directories for a large number of leftover tmp and error files. These can pile up over time.

Darin.

-----Original Message----- From: Eastin, Christopher A.
Sent: Friday, June 07, 2013 2:34 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

AVG and Commtouch are both turned off.  We have changed Declude key.

Memory is running about 700MB, with 5Gig free.

CPU fluctuates between 11 and 35% on a constant basis. Every once in a while, it will spike up to 80 or 90% for a second or two. The process doing so is SNFServer.


CE

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of [email protected]
Sent: Friday, June 07, 2013 1:04 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

Sounds like a classic resource issue. Since this is happening so frequently, can you watch performance in taskmanager? I suspect you are running out of memory or CPU or both.

Have you changed the declude configuration to ensure you are not trying to use Commtouch or AVG? Have you change the Declude key you are using?

-----Original Message-----
From: "Eastin, Christopher A." <[email protected]>
Sent: Friday, June 7, 2013 8:29am
To: [email protected]
Subject: [MBF]Declude/IMail Server Crashes

Hi All,

We're having an odd issue with server crashes.  We're using Imail with
Declude on a server running Windows Server 2003, x64.  Before Declude
went away, everything worked fine (we were using Declude with Commtouch
at the time).  Every since Declude closed up shop and we started using
Message Sniffer, we get random server crashes happening between a few
minutes and a few hours but ONLY when using declude.exe as the sendname
in the IMail registry.  When using SMTPd32.exe (IMails SMTP engine) or
SNFIMailshim.exe, the server stays up.  However, you don't get much in
the way of SPAM protection with using SMTPd32.exe and while Message
Sniffer is a fine product and catches a lot of SPAM, it doesn't catch as
much as Declude and Sniffer combined.  Looking at the Event log just
shows the server saying that the pervious shutdown was unexpected.  I'm
not seeing any unusual log entries either before or after the crashes.
Has anyone run into anything similar and/or have any suggestions on what
to look at?

CE

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