Well, knock on wood.  I added the snf folder to the exclusion list and it's 
been up around 40 minutes now.  Will just have to wait and see, but I'm betting 
this was it.  Kinda makes sense.

CE

-----Original Message-----
From: [email protected] [mailto:[email protected]] On 
Behalf Of John Doyle
Sent: Friday, June 07, 2013 3:37 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

Chris

Be sure your AV is not scanning the Imail directory, also that it's not doing 
real time scanning.
what are you running for AV on the box and for declude to call?

Try trimming things back in the global.cfg file
comment out sniffer and see if that's it
then comment everything else
add things back in a section at a time.
headers
   inbound
   outbound
internal tests
external tests
filters
bla bla bla
you know the drill

I've been running it for years on all sorts of platforms and found it pretty 
stable.

John


---- Original Message ----
From: "Eastin, Christopher A." <[email protected]>
Sent: 6/7/2013 12:05:00 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

No Diskkeeper or running backup.  AV however... Hmmm...  Think I'll add Declude 
and Sniffer to the exceptions list.  Never bothered it before, but who knows.

CE

-----Original Message-----
From: [email protected] [mailto:[email protected]] On 
Behalf Of David Barker
Sent: Friday, June 07, 2013 2:54 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

Are you running DiskKeeper, Server AV or backup? Do any of these running times 
co-inside with the crashes ?

David

-----Original Message-----
From: [email protected] [mailto:[email protected]] On 
Behalf Of Eastin, Christopher A.
Sent: Friday, June 7, 2013 3:39 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

Well, new server.  Moved drives over.  Everything came up as normal.  Ran fine 
for a little while.  Turned Declude back on.  Server rebooted within 5 minutes. 
 No noticeable spike in CPU or memory before the crash.  Turned Declude off.  
Been running ok since.  Very frustrating.  Going to reduce the number of 
Declude threads to 75 as well as turn on WAITFORTHREADS as that is currently 
off.  

CE

-----Original Message-----
From: [email protected] [mailto:[email protected]] On 
Behalf Of Darin Cox
Sent: Friday, June 07, 2013 2:36 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

The sudden shutdowns sound like either a heat or disk controller issue to me... 
we've had similar situations in the past that were caused by one or the other.

As for CPU spikes under normal load, we've seen that caused by a large number 
of files in a directory... say 2000 or more.  Once we reduced the number of 
files to below 1000 performance returned to normal.  Windows' file system 
simply can't deal with a large number of files in a frequently used directory.

I would check the sniffer directories for a large number of leftover tmp and 
error files.  These can pile up over time.

Darin.

-----Original Message-----
From: Eastin, Christopher A.
Sent: Friday, June 07, 2013 2:34 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

AVG and Commtouch are both turned off.  We have changed Declude key.

Memory is running about 700MB, with 5Gig free.

CPU fluctuates between 11 and 35% on a constant basis.  Every once in a while, 
it will spike up to 80 or 90% for a second or two.  The process doing so is 
SNFServer.


CE

-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of [email protected]
Sent: Friday, June 07, 2013 1:04 PM
To: [email protected]
Subject: [MBF]Re: Declude/IMail Server Crashes

Sounds like a classic resource issue. Since this is happening so frequently, 
can you watch performance in taskmanager? I suspect you are running out of 
memory or CPU or both.

Have you changed the declude configuration to ensure you are not trying to use 
Commtouch or AVG? Have you change the Declude key you are using?

-----Original Message-----
From: "Eastin, Christopher A." <[email protected]>
Sent: Friday, June 7, 2013 8:29am
To: [email protected]
Subject: [MBF]Declude/IMail Server Crashes

Hi All,

We're having an odd issue with server crashes.  We're using Imail with Declude 
on a server running Windows Server 2003, x64.  Before Declude went away, 
everything worked fine (we were using Declude with Commtouch at the time).  
Every since Declude closed up shop and we started using Message Sniffer, we get 
random server crashes happening between a few minutes and a few hours but ONLY 
when using declude.exe as the sendname in the IMail registry.  When using 
SMTPd32.exe (IMails SMTP engine) or SNFIMailshim.exe, the server stays up.  
However, you don't get much in the way of SPAM protection with using 
SMTPd32.exe and while Message Sniffer is a fine product and catches a lot of 
SPAM, it doesn't catch as much as Declude and Sniffer combined.  Looking at the 
Event log just shows the server saying that the pervious shutdown was 
unexpected.  I'm not seeing any unusual log entries either before or after the 
crashes.
Has anyone run into anything similar and/or have any suggestions on what to 
look at?

CE

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