As you probably expected, this email apparently was SENT FROM <mailto:[email protected]> [email protected] TO <mailto:[email protected]> [email protected] - but the previous entries for 3b4d08cb00006087 would confirm that.
My first guess would be that you have Imail connection filters or spam filters turned on for your abc.com domain that prevent accepting emails from abc.com (per example, because of SPF or other rules). You can turn on debug mode for Imail SMTP logging and turn on the SPAM logging then scan for any lines with the first 3 octets of the web server's IP range. If there are no log entries at all in Imail for emails to abc.com, then it's likely an IP block. Imail has a list of blocked IP addresses you can clear, BUT that would have effected ANY recipient domain. Most importantly, what does the outgoing mail server/app log show on the WEB server. It will tell you instantly, if a connection HAD been made, if any SMTP conversation DID take place etc etc. THAT is the place to hunt for missing emails. For all I know you have a hosts file or a rogue DNS issue that prevents your web server from actually REACHING your Imail server. From: [email protected] [mailto:[email protected]] On Behalf Of Daniel Ivey Sent: Wednesday, August 19, 2015 12:01 PM To: [email protected] Subject: [MBF] Re: receiving issue 08:18 10:03 SMTP-(3b4d08cb00006087) processing m:\IMail\spool\q3b4d08cb00006087.smd 08:18 10:03 SMTP-(3b4d08cb00006087) ldeliver xyz.com divey-main (1) [email protected] <mailto:[email protected]> 43717 08:18 10:03 SMTP-(3b4d08cb00006087) finished m:\IMail\spool\q3b4d08cb00006087.smd status=1 -----Original Message----- From: Randy Armbrecht [mailto:[email protected]] Sent: Wednesday, August 19, 2015 11:55 AM To: [email protected] <mailto:[email protected]> Subject: [MBF] Re: receiving issue Can you provide a snippet of those logs? Be sure to redact any sensitive info Sincerely, Randy A. From: [email protected] <mailto:[email protected]> [mailto:[email protected]] On Behalf Of Daniel Ivey Sent: Wednesday, August 19, 2015 9:53 AM To: [email protected] <mailto:[email protected]> Subject: [MBF] Re: receiving issue When I check the imail sys log, I see where the message is accepted to one domain (xyz.com) but not the other domain (abc.com). The messages are then delivered to xyz.com but not abc.com. The messages are coming from a third party server but do have an abc.com from address. Daniel -----Original Message----- From: Randy Armbrecht [mailto:[email protected]] Sent: Monday, August 17, 2015 5:27 PM To: [email protected] <mailto:[email protected]> Subject: [MBF] Re: receiving issue Look at the imail sys logfile. And it won't hurt to have both running Randy A. Sent from my mobile device. Please excuse any brevity or misspellings -------- Original message -------- From: Daniel Ivey <[email protected] <mailto:[email protected]> > Date: 08/17/2015 4:53 PM (GMT-05:00) To: [email protected] <mailto:[email protected]> Subject: [MBF] Re: receiving issue Which IMAIL log do I need to turn on, POP3 or SMTP or will it hurt to have them both on? -----Original Message----- From: Randy Armbrecht [mailto:[email protected]] Sent: Monday, August 17, 2015 3:39 PM To: [email protected] <mailto:[email protected]> Subject: [MBF] Re: receiving issue What do the IMAIL logs (not delude logs) show as far as the movement/processing of the message thru the system? Normally the IMAIL logs will show message coming in, then going to declude, then coming back to IMAIL for delivery completion Randy A. Sent from my mobile device. Please excuse any brevity or misspellings -------- Original message -------- From: Daniel Ivey <[email protected] <mailto:[email protected]> > Date: 08/17/2015 3:27 PM (GMT-05:00) To: [email protected] <mailto:[email protected]> Subject: [MBF] Re: receiving issue When I turn on DEBUG for the Declude logs, I see where the message is scanned by Declude for one domain, but not the domain that needs to receive the email. Daniel -----Original Message----- From: Randy Armbrecht [mailto:[email protected]] Sent: Monday, August 17, 2015 11:18 AM To: [email protected] <mailto:[email protected]> Subject: [MBF] Re: receiving issue What do the imail logs say? Randy A. Sent from my mobile device. Please excuse any brevity or misspellings -------- Original message -------- From: Daniel Ivey <[email protected] <mailto:[email protected]> > Date: 08/17/2015 10:50 AM (GMT-05:00) To: [email protected] <mailto:[email protected]> Subject: [MBF] receiving issue Greetings, I have an odd issue with one domain on my Imail server. We are running Declude with integrated Message Sniffer on Imail 8.22. All of a sudden, an automated form from a website will not go to any email account on a specific domain on the server. If I have the emails directed to an account with a different domain name on the same server, the emails are delivered. When I check the headers, I am not seeing where the email is failing any tests in Declude. I have tried whitelisting the "From" email address and that did not resolve the issue for the domain either. The only differences in the two domains is that the domain with the issue has a static IP address and some custom filtering setup so that their SPAM emails go to a SPAM folder rather than be deleted. If anyone has any suggestions of things to check next, I certainly would appreciate it. Thanks, Daniel ############################################################# This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to To switch to the INDEX mode, E-mail to Send administrative queries to
