some 3-4 years ago, our internet signal would fail a couple of times a day, as did many of our neighbors who also used Comcast internet.
onsite tech #4 or 5 or 6 connected a meter to the signal strength at the computor and declared it to be -2 or -3, and that it should be at least 0.(there was a plus part to the scale). He went out to the box on the side of the house and changed what he called a "filter". this repair fixed the problem. about a week later, a couple of service techs arrived in the neighborhood and changed all the filter for all the comcast subscribers. At 12:00 PM 11/3/2007, you wrote: >I had the same problem with comcast and went thru the same customer service >ritual. With stubbornness and by "going vertical" up the management ladder >until I was speaking with the local repair service supervisors, I eventually >got their procedural wheels to creakily turn and they replaced whatever >distribution/amplification gadget was on the pole in my neighborhood and the >recurrent service failure problem was solved. It was a painful experience >that should not have been necessary but with time the memory of it fades.... > >db > >Jordan wrote: >>I would guess that Comcast service, and the way they control or not control >>speed, varies widely. Especially where they have bought out other services. >>Out here in the boonies beyond Gettysburg, PA we get a little less than what >>Jeff is getting. Plenty fast though. And I can change modems or routers and >>the internet is just there. This is an Adelphia infrastructure that Comcast >>took over. I think they might be regulating speed some now, so they can >>charge more for faster, but it still works well. >>In FL we have Comcast as well. But it's a different company, and the >>difference in service is night and day. If I change routers, I have to call >>them and wait on hold to give them the new MAC #. If I change a modem, it >>will take a while finding a tech who knows how to make the adjustment in >>their system. And a good tech actually advised me not to do that because the >>setting is difficult to change. The service is also reliably unreliable. At >>high use times, the internet service often just dies. Sometimes late morning, >>but very likely in the evening, especially at peak tourist season. I've never >>been able to get them to admit that there is any problem with their system. >>They'll happily send out a tech guy to check the signal, but they are almost >>never there when the service is off. They often have told me that the problem >>is with the cable in my house and one guy even tried to convince me it was my >>Mac. No one seems to hear me when I ask why the service dies at the same time >>each night. >>I assume that they don't want to spend the money to upgrade a system that >>works fine for 9 months of the year, so they just stonewall everyone during >>the winter. >> >>Thanks for reading my tedious sad story. Maybe I'll try DSL this year. >> >>>My results are here: >>>http://msiad.visualware.com/myspeed/db/report?id=7566735 >>> >>>It shows very good throughput and QOS. Interestingly, this is a Comcast >>>circuit. >> >> >>************************************************************************ >>* ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== >>* ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== >>* Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name >>* Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST >>* Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L >>* New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress >>* Need more help? 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