We have a contractor who has set up a wifi network in our large 3
story art center which is an old building filled with concrete walls
and columns. He has used a Sonic Wall router and so far 2 access
points. The signal seems strong most of the time, at least if measured
by the bars showing on the individual computers. The problem is that
there are times when individuals cannot connect to the internet even
with a strong signal. These users have connected in the past so the
settings must be correct. I am pretty sure that my settings are
correct and often I have no problem at all for an entire day. But
then I have lost the connection sometimes for hours until I finally
realized that if I turn the airport on my macbook off and on, that I
am sometimes able to connect again. But even this doesn't work all the
time.
Since I am in charge of setting up this network, I have artists who
are complaining that we need more access points. My response is that
if you are standing next to an access point and you are not able to
connect that it isn't the number of access points but something else
which is the problem. Am I correct? Am I wrong in assuming that the
signal strength indicates that we are getting the signal everywhere
but the response time and the lengthy hanging is another issue
altogether? I know that some of the problems with response time might
be explained by one artist uploading a large photo. Even on my Fios
at home I sometimes have a slow response time when I am the only
user. But I have used many wifi networks in hotels and elsewhere
and don't ever remember having this hanging problem which is only
corrected by turning off and on the wireless on my computer.
We are connected to a cable internet system which is currently running
16/2. We had assumed that there might be 50 users at one time and were
assured that this would be sufficient. Do we need a second line?
THanks for any help you all can give me.
Cindy Brandt
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