>> Lucio Crusca writes:
>> > 7. some users share a common mailbox (info@....). They SHOULD see unread
>> > messages as unread, even when another user has already read that same
>> > messages

>In data martedì 27 settembre 2011 23:49:25, Sam Varshavchik ha scritto:
>> Although that's possible when using filesystem permission-based shared
>> folders, filesystem permission-based shared folders are require system
>> accounts to be used, and are severaly feature-limited.
>>
>> Virtual accounts and virtual shared folders are better, but with virtual
>> shared folders all message metadata is shared. Everyone sees the same
>> status of each message

On 11.11.11 18:55, Lucio Crusca wrote:
>Sorry to resume this month-old thread, but I've realized just now the
>implications of what you wrote back then...
>
>Is that a Courier limitation or is it a fundamental law of this
>universe? In other words, are you aware of any imap server that does not share
>all metadata while letting me use virtual accounts?

Have you tried using kind of ticketing system, e.g. otrs or request-tracker?
that could be much much better, since such systems can keep track of 
all communication, view it, work with it...
-- 
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