We're in the paypal camp so not much help there, but like Jacob said, when someone signs up, that's when billing starts. The only exception is our corporate members. We like to send the invoices just once, so no matter when they sign up billing starts the first of the following month. Obvious exceptions would be if someone signed up on the 2nd or 3rd LOL. But that's never happened, so new corporate members usually get 1-2 weeks "free"
John Wilker Founder, 360|Conferences | Partner, Uncubed (720) 381-2370 twitter: jwilker (http://twitter.com/jwilker) johnwilker.com (http://johnwilker.com) | 360|MacDev (http://360macdev.com) | 360|Stack (http://360stack.com) | 360|iDev (http://360idev.com) On Monday, November 12, 2012 at 12:06 PM, Jacob Sayles wrote: > Good timing as we are in the middle of changing things up here at Office > Nomads. We have our own merchant services account and on top of that we use > Authorize.net (http://Authorize.net) for reoccurring billing. We are > currently looking into switching to USA ePay because it's cheaper and because > it has better online tools and integration APIs. I'm working on getting the > system hooked into Nadine, the system we use to track activity. It's not > going to be fully automated as we like members to talk with us when changing > their memberships. But in the new system they can update their billing > profile online, or on the iPad at the front desk, and we'll take it from > there. > > As for billing date, the day you sign up for a membership is the day we bill > each month. This has the advantage of not having to prorate anything. It > also spreads the billing load throughout the month so we don't have one crazy > billing day or week where everything needs to get done. We do get a good > number of questions from members about when their billing day is, and how > many days they have left this month and these can be answered online by > logging into Nadine. We also show this information on the iPad at the front > desk we use for checkin. > > Jacob > > --- > Office Nomads - Individuality without Isolation > http://www.officenomads.com - (206) 323-6500 > > > On Sat, Nov 10, 2012 at 6:47 AM, Julia Ferguson <ju...@coworkfrederick.com > (mailto:ju...@coworkfrederick.com)> wrote: > > I'm told most coworking spaces use PayPal as a means of collecting payments > > from members. We've had enough problems with payments not going through > > properly that we've begun looking at other options, including Stripe, > > gettng a merchant account, and others. Glen (my husband and partner in this > > coworking adventure we've embarked on) has spent possibly over 100 hours > > analyzing the situation. I keep thinking that this can't be that hard, so > > I'm wondering: > > > > 1) What do you use for recurring payments for membership dues? > > 2) Do you have it integrated into an online signup on your website so that > > payments are set up automatically upon sign up? > > 3) Have you standardized so that payments from all members are due the same > > day of the month? > > 4) Do you prorate for partial months when someone signs up mid-month and if > > so, do you handle that manually or does your payment software/plug-in > > handle it? > > > > -- > > Visit this forum on the web at http://discuss.coworking.com > > > > > > -- > Visit this forum on the web at http://discuss.coworking.com > > -- Visit this forum on the web at http://discuss.coworking.com
