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I just received the following message from Vaness Cardwell of Ingram: "... Friday is my last day with Ingram Library Services. I have accepted a position with the Gale Group as their North Texas and Oklahoma Account Executive in the Community Market. I will sell and train on their electronic databases as well as sell Gale print materials. The Community Market is made up of K-12 schools and public libraries without branches. My territory includes Austin, so I am very happy to continue serving the CTLS libraries who fall into my service realm. To help you with this transition, please feel free to contact the following persons for the appropriate areas of concern: Your Ingram Customer Support Representative is Kristie Knox. Kristie may be reached by phone at (800) 937-5300, Ext. 35761 or via email at [EMAIL PROTECTED] Your Ingram Customer Service Representative is Laura Bishop. Laura Bishop may be reached by phone at (800) 937-5300, Ext. 35782 or via email at [EMAIL PROTECTED] Ingram customers should turn to Ingram Customer Support for the following: 1. New account set-up or to request an additional account; 2. Changes to an existing account such as bill-to addresses or changes in their processing/cataloging profile; 3. Or, with questions about adding processing and/or cataloging services to their account. Ingram customers should turn to Ingram Customer Service for the following: 1. Issues with shipments, invoices, orders, ordering, credits, and returns. Now, for serious issues of concern, you may direct your questions to Debbie Cross, Director of Customer Support and Service. This is for your use only. Please direct customers to either Kristie or Laura. Debbie may be reached by phone at 800) 937-5300, Ext. 37444 or via email at [EMAIL PROTECTED]" If you have any questions, please give me a call at the system office. I enjoyed working with Vanessa and wish her the best in her new position. As a former employee of one of our member libraries, Vaness truly seemed like "one of us". Laurie Mahaffey, Adult Services Consultant Central Texas Library System P. O. Box 2287 Austin TX 78768-2287 512-974-7517 [EMAIL PROTECTED] --------------------------------------------- To unsubscribe, send to [EMAIL PROTECTED] Include in body: unsubscribe ctls-l For information on CTLS-L please visit: http://www.ctls.net/document/ctls-l.htm
