> > Vacation is only sent to an address once per day. And > > thus is not looping. > > IF vacation message is on then auto-reply messages are > > not to be sent. > > > > ex: [EMAIL PROTECTED] will want auto-replies on EVERY > > mail, but this is not needed for auto-vacation messages. > > You will *never* want auto-replies to every message. If you want this kind of automated response you should > use a special robot. Many support trackers have this feature. All mailinglist managers have it. Dbmail's > auto-reply feature will be along the lines of a vacation facility: max 1 reply per destination/recipient per > day or week, and never reply to mailer-daemons/list-managers/postmaster/etc...
If the time period for which replied-to addrs are kept is customizable per user (or even make it per auto-reply message, if you want to have multiple messages active per user), Hans' desired behavior could be implimented somewhat - just set a very short time to remember replied-to addrs for the support user (eg. 5-15 minutes). That would actually seem like a nice middle- ground between the two (one/day vs. 20/hr) because if you were corresponding with a user promptly and sent several messages w/in a few minutes, they wouldn't get bombarded with all the "we got your message" replies. -- Jesse Norell jesse @ kci.net
