Your message dated Sun, 3 Jul 2016 12:18:41 +0200 with message-id <[email protected]> and subject line closing bugs reported against ancient request-tracker3.8 has caused the Debian Bug report #614909, regarding request-tracker3.8: parentheses in signature make RT believe a signature is a comment to be marked as done.
This means that you claim that the problem has been dealt with. If this is not the case it is now your responsibility to reopen the Bug report if necessary, and/or fix the problem forthwith. (NB: If you are a system administrator and have no idea what this message is talking about, this may indicate a serious mail system misconfiguration somewhere. Please contact [email protected] immediately.) -- 614909: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=614909 Debian Bug Tracking System Contact [email protected] with problems
--- Begin Message ---Subject: request-tracker3.8: parentheses in signature make RT believe a signature is a comment Package: request-tracker3.8 Version: 3.8.8-7 Severity: important *** Please type your report below this line *** Only tested on rt3-8 from debian squeeze. To reproduce, add the sign "(" or ")" in your signature. When you "Resolve" a ticket, it will trigger 3 scrips, instead of one : - On Comment Notify AdminCcs as Comment (not correct ) - On Comment Notify Other Recipients as Comment (not correct) - On Resolve Notify owner, Requestor, CCs and adminCCs (correct) Even if you don't add any comment in the Editor, just the fact there are parenthesis make RT believe it's a comment (and not only the signature), then it will trigger the scrips that correspond to a comment This is only with the RichText editor. The plain text editor has the correct behaviour. You can see the scrips triggered with : Set($LogToFile , 'info'); in the following file : Set($LogToFileNamed , "/var/log/request-tracker3.8/rt.log"); Available for more info or more tests if needed. Nicolas -- Package-specific info: Changed files: -- System Information: Debian Release: 6.0 APT prefers squeeze-updates APT policy: (500, 'squeeze-updates'), (500, 'stable') Architecture: amd64 (x86_64) Kernel: Linux 2.6.32-5-amd64 (SMP w/1 CPU core) Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages request-tracker3.8 depends on: ii dbconfig-common 1.8.46 common framework for packaging dat ii debconf [debconf-2.0] 1.5.36.1 Debian configuration management sy ii exim4 4.72-6 metapackage to ease Exim MTA (v4) ii exim4-daemon-light [mail- 4.72-6 lightweight Exim MTA (v4) daemon ii libapache-session-perl 1.87-1 Perl modules for keeping persisten ii libcache-simple-timedexpi 0.27-2 Perl module to cache and expire ke ii libcalendar-simple-perl 1.21-1 module for producing simple calend ii libcgi-fast-perl 5.10.1-17 CGI::Fast Perl module ii libcgi-pm-perl 3.49-1squeeze1 module for Common Gateway Interfac ii libclass-returnvalue-perl 0.55-1 A return-value object that lets yo ii libcss-squish-perl 0.09-1 module to compact many CSS files i ii libdata-ical-perl 0.16+dfsg-1 Perl module for manipulating iCale ii libdbi-perl 1.612-1 Perl Database Interface (DBI) ii libdbix-searchbuilder-per 1.56-1 Perl implementation of a simple OR ii libdevel-stacktrace-perl 1.2100-1 Perl module containing stack trace ii libemail-address-perl 1.889-2 RFC 2822 Address Parsing and Creat ii libfcgi-procmanager-perl 0.18-2 Functions for managing FastCGI app ii libfile-sharedir-perl 1.00-0.1 Locate per-dist and per-module sha ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5 ii libgd-text-perl 0.86-5 Text utilities for use with GD ii libgnupg-interface-perl 0.42-3 Perl interface to GnuPG ii libgraphviz-perl 2.04-1 Perl interface to the GraphViz gra ii libhtml-mason-perl 1:1.44-1 HTML::Mason Perl module ii libhtml-parser-perl 3.66-1 collection of modules that parse H ii libhtml-rewriteattributes 0.03-1 concise attribute rewriting ii libhtml-scrubber-perl 0.08-4 Perl extension for scrubbing/sanit ii libipc-run-safehandles-pe 0.02-1 Use IPC::Run and IPC::Run3 safely ii libjs-prototype 1.6.1-1 JavaScript Framework for dynamic w ii libjs-scriptaculous 1.8.3-1 JavaScript library for dynamic web ii liblocale-maketext-fuzzy- 0.10-1 Maketext from already interpolated ii liblocale-maketext-lexico 0.82-1 lexicon-handling backends for Loca ii liblog-dispatch-perl 2.22-1 Dispatches messages to multiple Lo ii libmailtools-perl 2.06-1 Manipulate email in perl programs ii libmime-tools-perl [libmi 5.428-1 Perl5 modules for MIME-compliant m ii libmime-types-perl 1.30-1 Perl extension for determining MIM ii libmodule-versions-report 1.06-1 Report versions of all modules in ii libperlio-eol-perl 0.14-1+b1 PerlIO layer for normalizing line ii libregexp-common-perl 2010010201-1 module with common regular express ii libtext-autoformat-perl 1.669002-1 module for automatic text wrapping ii libtext-quoted-perl 2.06-1 Perl module to extract the structu ii libtext-template-perl 1.45-1 Text::Template perl module ii libtext-wikiformat-perl 0.78-1 translates Wiki formatted text int ii libtext-wrapper-perl 1.02-1 Simple word wrapping routine ii libtime-modules-perl 2006.0814-2 Various Perl modules for time/date ii libtimedate-perl 1.2000-1 collection of modules to manipulat ii libtree-simple-perl 1.18-1 A simple tree object ii libuniversal-require-perl 0.13-1 Load modules from a variable ii libxml-rss-perl 1.48-1 Perl module for managing RSS (RDF ii libxml-simple-perl 2.18-3 Perl module for reading and writin ii perl [libdigest-sha-perl] 5.10.1-17 Larry Wall's Practical Extraction ii perl-modules [libcgi-pm-p 5.10.1-17 Core Perl modules ii rsyslog [system-log-daemo 4.6.4-2 enhanced multi-threaded syslogd ii rt3.8-apache2 3.8.8-7 Apache 2 specific files for reques ii rt3.8-clients 3.8.8-7 mail gateway and command-line inte ii rt3.8-db-mysql 3.8.8-7 MySQL database backend for request ii ucf 3.0025+nmu1 Update Configuration File: preserv Versions of packages request-tracker3.8 recommends: ii cron [cron-daemon] 3.0pl1-116 process scheduling daemon ii libdatetime-locale-perl 1:0.45-1 Perl extension providing localizat ii libdatetime-perl 2:0.6100-2 module for manipulating dates, tim ii speedy-cgi-perl 2.22-13 speed up perl scripts by making th Versions of packages request-tracker3.8 suggests: pn rt3.8-rtfm <none> (no description available) -- debconf information: request-tracker3.8/pgsql/app-pass: (password omitted) request-tracker3.8/mysql/admin-pass: (password omitted) request-tracker3.8/pgsql/admin-pass: (password omitted) request-tracker3.8/mysql/app-pass: (password omitted) request-tracker3.8/password-confirm: (password omitted) request-tracker3.8/app-password-confirm: (password omitted) * request-tracker3.8/initial-root-password: (password omitted) * request-tracker3.8/organization: ng-pintade.rscorl.local request-tracker3.8/pgsql/authmethod-user: password * request-tracker3.8/install-error: ignore request-tracker3.8/dbconfig-remove: * request-tracker3.8/mysql/method: tcp/ip request-tracker3.8/dbconfig-reinstall: false * request-tracker3.8/db/dbname: rtdb request-tracker3.8/missing-db-package-error: abort * request-tracker3.8/dbconfig-install: true request-tracker3.8/remove-error: abort request-tracker3.8/warn-sqlite-file: * request-tracker3.8/remote/newhost: localhost request-tracker3.8/pgsql/admin-user: postgres * request-tracker3.8/db/app-user: request-tracker3 * request-tracker3.8/remote/host: localhost * request-tracker3.8/rtname: rt.ng-pintade.rscorl.local request-tracker3.8/internal/reconfiguring: false request-tracker3.8/passwords-do-not-match: * request-tracker3.8/database-type: mysql request-tracker3.8/pgsql/no-empty-passwords: * request-tracker3.8/handle-siteconfig-permissions: true * request-tracker3.8/correspondaddress: [email protected] * request-tracker3.8/install-cronjobs: true request-tracker3.8/upgrade-error: abort * request-tracker3.8/mysql/admin-user: root * request-tracker3.8/remote/port: request-tracker3.8/pgsql/changeconf: false request-tracker3.8/dbconfig-upgrade: true request-tracker3.8/pgsql/method: unix socket request-tracker3.8/purge: false request-tracker3.8/pgsql/authmethod-admin: ident request-tracker3.8/pgsql/manualconf: * request-tracker3.8/webpath: /rt request-tracker3.8/upgrade-backup: true request-tracker3.8/db/basepath: /var/lib/dbconfig-common/sqlite3/request-tracker3.8 request-tracker3.8/internal/skip-preseed: false * request-tracker3.8/webbaseurl: http://ng-pintade.rscorl.local * request-tracker3.8/commentaddress: [email protected]
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--- Begin Message ---This bug has been reported against an ancient version of request-tracker (3.8), that was last released with Debian 6.0 (squeeze). But even squeeze-lts has now reached end-of-life and is no longer supported. The bug is assumed to be fixed (or no longer relevant) in newer request-tracker releases and therefore I'm closing this report now. If the problem is still reproducible in the currently supported versions (request-tracker4), feel free to provide more information, reopen and reassign this bug report. Andreas
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