On Thu, Feb 24, 2011 at 09:24:54AM +0100, Nicolas GUIOT wrote:
> Only tested on rt3-8 from debian squeeze. To reproduce, add the sign "(" or
> ")"
> in your signature. When you "Resolve" a ticket, it will trigger 3 scrips,
> instead of one :
> - On Comment Notify AdminCcs as Comment (not correct )
> - On Comment Notify Other Recipients as Comment (not correct)
> - On Resolve Notify owner, Requestor, CCs and adminCCs (correct)
>
> Even if you don't add any comment in the Editor, just the fact there are
> parenthesis make RT believe it's a comment (and not only the signature),
> then it will trigger the scrips that correspond to a comment
>
> This is only with the RichText editor. The plain text editor has the correct
> behaviour.
>
> You can see the scrips triggered with :
> Set($LogToFile , 'info');
> in the following file :
> Set($LogToFileNamed , "/var/log/request-tracker3.8/rt.log");
>
> Available for more info or more tests if needed.
Dear Nicolas,
Upstream have confirmed that this is a bug in RT unrelated to Debian,
and they have a fix prepared which will form part of RT 3.8.10.
This will make its way into the Debian packages in due course.
Best wishes,
Dominic.
--
Dominic Hargreaves | http://www.larted.org.uk/~dom/
PGP key 5178E2A5 from the.earth.li (keyserver,web,email)
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