Dear Patrick, Thank you for your support.
The problem with the temporary file is solved, but there is a further problem.
(Info: I'm now working with version 3.1.2+dfsg1-2)
Some information about my setup:
# ls -ld /usr/share/otrs/Kernel/Config/Files
drwxr-xr-x 2 root root 4096 14. Mär 16:34 /usr/share/otrs/Kernel/Config/Files
# ls -l /usr/share/otrs/Kernel/Config/Files
-rw-r--r-- 1 root root 111152 6. Nov 16:31 Deprecated.xml
-rw-r--r-- 1 root root 281418 11. Mär 16:43 Framework.xml
-rw-r--r-- 1 root root 23118 26. Jan 13:37 GenericInterface.xml
-rw-r--r-- 1 root root 3942 15. Jul 2011 Scheduler.xml
-rw-r--r-- 1 root root 409976 1. Mär 14:02 Ticket.xml
lrwxrwxrwx 1 root root 32 14. Mär 16:34 ZZZAAuto.pm ->
/var/lib/otrs/Config/ZZZAAuto.pm
lrwxrwxrwx 1 root root 31 14. Mär 16:39 ZZZAuto.pm ->
/var/lib/otrs/Config/ZZZAuto.pm
# ls -ld /var/lib/otrs/Config
drwxrwxr-x 2 root www-data 4096 14. Mär 16:40 /var/lib/otrs/Config
# ls -l /var/lib/otrs/Config
-rw-rw-r-- 1 www-data www-data 148355 14. Mär 16:40 ZZZAAuto.pm
-rw-rw-r-- 1 root www-data 335 10. Mär 10:34 ZZZAuto.pm
With your patch, I can drive in the OTRS web interface SysConfig.
But I can not update the configuration. Here is the error message:
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Mar 14 16:47:18
2012
Message: Can't write ConfigItem! Traceback (28616):
Module: Kernel::Modules::AdminSysConfig::Run (v1.119) Line: 174
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module:
ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 46
Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
So I can write the configuration file…
# chgrp www-data /usr/share/otrs/Kernel/Config/Files
# chmod 0775 /usr/share/otrs/Kernel/Config/Files
# ls -ld /usr/share/otrs/Kernel/Config/Files
drwxrwxr-x 2 root www-data 4096 14. Mär 16:39
/usr/share/otrs/Kernel/Config/File
The permissions look like this afterwards (symlink no longer exists):
# ls -l /usr/share/otrs/Kernel/Config/Files/ZZZ*
lrwxrwxrwx 1 root root 32 14. Mär 16:34
/usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm ->
/var/lib/otrs/Config/ZZZAAuto.pm
-rw-rw-r-- 1 www-data www-data 402 14. Mär 16:55
/usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
To make matters worse, the command 'dpkg-reconfigure otrs2', the permissions
for the directory /usr/share/otrs/Kernel/Config/Files resets.
# ls -ld /usr/share/otrs/Kernel/Config/Files
drwxr-xr-x 2 root root 4096 14. Mär 16:55 /usr/share/otrs/Kernel/Config/Files
Then the error in the backend of course, is back. :-(
This is still my webserver setup:
# cat /etc/apache2/sites-available/helpdesk
<VirtualHost *:80>
ServerName helpdesk.xxxxxxxxxxxxxxx
ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/"
# if mod_perl is used
<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
<Location /otrs>
ErrorDocument 403 /otrs/index.pl
ErrorDocument 404 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI +FollowSymLinks
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond
/usr/share/otrs/var/httpd/htdocs/maintenance.html -l
RewriteRule ^.*$ /otrs-web/maintenance.html
</IfModule>
</Location>
# set mod_perl2 option for generic interface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>
</IfModule>
# directory settings
<Directory "/usr/share/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/usr/share/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
<IfModule mod_headers.c>
<Directory "/usr/share/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
<Directory "/usr/share/otrs/var/httpd/htdocs/js/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>
</VirtualHost>
So long, hope it helps.
With kind regards,
Uwe
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