On Mon, 26 Feb 2007 03:10:09 +0100, Pierre Habouzit wrote: > There is a thing to know about bugs, answering "hey, I got your mail" > is useless
Hi Pierre, I'm a user, not a developer. I've filed perhaps a couple of a dozen bugs, and I find great value in a reply which has no content other than "hey, I got your mail". It tells me that the maintainer noticed and cares. This is meaningful to me. I interpret filing a bug and getting no reply at all as: the maintainer is absent/doesn't care/didn't notice/various other not-good states. This is frustrating. (An automated reply counts as no reply in this context.) I think that most submitters would feel similarly. > So now let's do a simple calculation. 100 bugs, 20 minutes, that's > 2000 minutes, over 6 weeks, that's 333 minutes a week, meaning at least > 6 hours a half of work. Just to keep up with bugs. Of completely tedious > work. Say 1 minute to do a simple got-it reply, that brings it down to about 20 minutes weekly of work which is meaningful to users and makes them feel better about Debian. Personally, I think that's a reasonable investment. (My $0.02.) Reid -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]