Hi Pierre! You wrote:
> and _I_ find perfectly sensible that bugs that are opened for say 1 > year, get a "ping" mail to the submitter to say (basically): > > heya this bug is opened for [X months], and since last version > ([VER]) the maintainer uploaded [X] new upstream releases, and maybe > your bug was fixed. If you can check it, you would save us a lot of > work. If the bug is closed, please send a mail to > [EMAIL PROTECTED] containing: Indeed. But the tone of the messge you are proposing here sounds much different than the one that was actually sent in this case. At least to me (a non-native speaker), the above message seems much more friendly than the one that was sent in the firefox case. I think that's actually pretty important for messages like these: let the use know that their efforts are very much appreciated and explain why it's (nearly) impossible to handle all the bugs manually. Best regards, Bas. -- Kind regards, +--------------------------------------------------------------------+ | Bas Zoetekouw | GPG key: 0644fab7 | |----------------------------| Fingerprint: c1f5 f24c d514 3fec 8bf6 | | [EMAIL PROTECTED] | a2b1 2bae e41f 0644 fab7 | +--------------------------------------------------------------------+ -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]