Glenn English <[EMAIL PROTECTED]> writes: > Are HP laser printers still OK? Anybody have horror stories about the > 4700? Or a better idea (color, laser, self contained server, heavy load)?
My HP5 no longer is supported. I discovered the fact when a HP toner cartridge (supposedly with a lifetime warranty) appeared to be causing problems in the printer. I phoned HP and was told that I could not speak with a technician, because no technicians were assigned to non-supported printers such as the HP5. And without authorization from a technician, the customer is not authorized to return a toner cartridge, even if you purchased it the day before. I asked to speak with a customer service representative, but was told that there was no one at all -- in all of the HP empire -- who could help me, once support for a printer has been discontinued. So, once a HP printer is discontinued, the customer has no recourse whatsoever if a genuine HP toner cartridge is defective, unless the office supply store is willing to provide an exchange or refund. RLH -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]