On 2021-01-25 at 08:57, Andy Smith wrote: > Hi John, > > On Mon, Jan 25, 2021 at 08:16:38AM -0500, John Kaufmann wrote: >> nb.net no longer run their own MTA (maybe for just this reason?), >> farming it out to userservices.net. As a result they increasingly >> unresponsive to complaints. I have not figured out my next step. > > As mentioned, I do self-host my own email but when friends and family > ask for a solution I like to point them at fastmail.com. > > I've no association with fastmail.com, I just find them pleasant to > deal with when helping people.
I am (as you can see from my E-mail address) a Fastmail customer, from before they switched to the .com domain as their primary if not default address location. I have had zero complaints about them over the years. I'd have to dig pretty deep into my archives to find out just how long it has been since I switched - but at one point when my family changed ISPs and I had to migrate all my subscriptions (etc.) to a new address, I decided I didn't want to ever have to do that again, and Fastmail (even at some of its cheaper tiers) looked like everything I was looking for. I've rarely had occasion to communicate with them for customer service, but in every case that I recall I've gotten a response from an actual human, albeit not always promptly. -- The Wanderer The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man. -- George Bernard Shaw
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