This is a little off topic, but related to a customer service question concerning declude.
What I have is one client out of about 80 that swears that declude is a piece of junk and does not work. In trying to explain to this client how declude works and the weighting system I run into a stumbling block. They are using a email system called Time Matters which does not show headers or header information, so when I try to explain that I need to see the email and the related header information to see the tests that have failed, I have nothing to go on to illustrate this. This seems to be an issue in Outlook also. Does anyone have any ideas of how to explain solve this issue of trying to illustrate this to this client or has anyone had experience with "Time Matters"...I have not had any luck with the support staff with time matters. If anyone has anything written or can point me in a directions of an article on how declude works that maybe this guy can understand, it would be greatly appreciated. thanks in advance GB --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
