I have not renewed my Junkmail SA due to the lack of an updated manual.
If Scott would spend the same amount of time updating the manul as he does explaining to the list how features work, the manual would be current.
Monitoring and researching list archives is fine for free or diy software but for a paid product with stable features it's unacceptable.
There seem to be two main issues with the manual.
[1] It needs an overhaul by a technical writer.
[2] It does not include all the features that are available in the latest beta, and
#1 is something that has been an issue for some time. We actually did look for a technical writer a while back, but there was a snag that prevented it from being completed. We are definitely planning on addressing this.
As far as #2 goes, unfortunately, if we add beta features to the manual, there are several problems. First, customers are going to get frustrated that they cannot use features shown in the manual (which would cost us more for support, too). Second, we would have to make many changes to the manual as beta features are altered. Third, I'm sure that if we were to add beta features to the manual, a lot of people would then expect them for interim releases.
-Scott
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