Re: [Declude.JunkMail] Manual

[Matt]

I think the beta/interim features debate has been done recently, however there are two different things that this effects, first, more info about what these things do, and eventually converging these things into the manual (they're not all there in final release format).  Second, and more importantly, bug fixes need to be announced.  I've spent time researching things, trying to document them appropriately in order to not waste anyone's time, only to find that the issue was fixed in a more recent interim release.  For those that have issues with crashes and other serious matters, the announcement of such things is critical and should be done proactively. I will side with Scott about not announcing new interim functionality outside of this list until it is in final release format because such things always cause a lot of questions and that's a bit counterproductive, but after they hit Beta, they should be documented somewhere, and after a release, they should make it to the manual, even the little things that you can only find in the release notes with one line of text.  But bug fixes of any sort should be announced, maybe to an announcement list for those of us that want to sign up. Since I monitor this list closely, I'm very much ahead of the curve, though not completely, and for those that don't read every message here, they lose out on a lot of things. Matt Mike K wrote: Scott: Your abilities as a writer are fine. I have seem many of your explanations on use of features and for most I think they would suffice. They just need to be put in the online manual at the same time you post a message to the list. I agree that beta features should not be in the main manual but could be listed in a separate change.log file or in a beta/interim release file. Mike ----- Original Message ----- From: "R. Scott Perry" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, January 23, 2004 3:02 PM Subject: Re: [Declude.JunkMail] Manual I have not renewed my Junkmail SA due to the lack of an updated manual. If Scott would spend the same amount of time updating the manul as he does explaining to the list how features work, the manual would be current. Monitoring and researching list archives is fine for free or diy software but for a paid product with stable features it's unacceptable. There seem to be two main issues with the manual. [1] It needs an overhaul by a technical writer. [2] It does not include all the features that are available in the latest beta, and #1 is something that has been an issue for some time. We actually did look for a technical writer a while back, but there was a snag that prevented it from being completed. We are definitely planning on addressing this. As far as #2 goes, unfortunately, if we add beta features to the manual, there are several problems. First, customers are going to get frustrated that they cannot use features shown in the manual (which would cost us more for support, too). Second, we would have to make many changes to the manual as beta features are altered. Third, I'm sure that if we were to add beta features to the manual, a lot of people would then expect them for interim releases. -Scott --- Declude JunkMail: The advanced anti-spam solution for IMail mailservers. Declude Virus: Catches known viruses and is the leader in mailserver vulnerability detection. Find out what you've been missing: Ask about our free 30-day evaluation. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. -- ===================================================== MailPure custom filters for Declude JunkMail Pro. http://www.mailpure.com/software/ =====================================================