Scott, I have been and still am a very satisfied Declude customer. I wasn't looking for a faster fix, or an interim release, I didn't even want to complain, just:
1. An acknowledgement on the list from someone that they knew about the problem - it WAS a holiday and I think people should have lives - but just a "hey we know" within 24 hours would've been nice. 2. A simple e-mail note to all customers ASAP stating "The spamheaders test has a bug causing it to catch and add weight to every e-mail sent in 2005. It is suggested that you comment it out or reduce (or remove) its weight to avoid false positives. We are working on a fix and will post it to the website as soon as possible" I don't want to argue numbers or percentages or how significant the test is in scope of catching spam - 15% is significant enough should it cause an e-mail to be held or deleted. I would hate to have to tell someone that their sales lead is gone because of a program glitch. That's all. Maybe a group e-mail bugtrack @ d .com or something that people can subscribe to or something. I just know that I would've been pissed had I not checked the list and shut off the test and was never notified. Maybe I am spoiled by how proactive Declude has been in the past. Marc -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of R. Scott Perry Sent: Monday, January 03, 2005 4:02 PM To: Declude.JunkMail@declude.com Subject: RE: [Declude.JunkMail] 2005 SpamHeaders Glitch? >I also agree it would have been nice to have a warning announcement about >the Spam >Header test being broken officially from Declude, more timely, and along >with advice what to do in the interim. This is not the same Declude >operation to me as in years past! FWIW, it was handled very similarly to how I would have handled it. I consider the SPAMHEADERS test to be a very minor test, as it did not catch a large amount of spam (about 8% when we last tested), and had a significant amount of false positives. As a result, we only counted SPAMHEADERS towards 15% of the default spam detection weight. The test can easily be commented out to prevent it from running. Yes, in the past, I could have come out with an interim version more quickly. However, it should also be noted that there was always a lot of debate about the interims; many people did not like them. And even so, I would have only come out with an interim for the latest version (in this case, a beta), which would not have provided any options for customers who can only run release versions. -Scott --- Declude JunkMail: The advanced anti-spam solution for IMail mailservers since 2000. Declude Virus: Ultra reliable virus detection and the leader in mailserver vulnerability detection. Find out what you've been missing: Ask for a free 30-day evaluation. ---- This outgoing message is guaranteed to be authentic by Message Level users. Guarantee the authenticity of your email @ http://www.messagelevel.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail scanned for viruses by Declude Virus] --- [This E-mail scanned for viruses by Declude Virus] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
