RE: [Declude.JunkMail] SmarterMail 3.0

[Robert E. Spivack]

The “community” support for SmarterMail is much smaller (or at least quieter).   We are running one SM server for a client and I’ve posted several questions on the SM support forums and have not received any responses at all.   Similar posts to Imail or Declude discussion lists have always resulted in lots of replies with useful help.   Obviously the products are different and the questions are different, but so far I’m not impressed with the size/responsiveness of the community.  That’s an important factor we will consider seriously before migrating any other servers from Imail to SM – saving a few hundred dollars in license costs is insignificant if we can’t get help one way or another as quickly.   (Needless to say, the SM questions were on issues that SM tech support provided courteous but not helpful replies when first submitted privately as an email support case, so I was hoping for help from the community)   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans Martin Sent: Tuesday, December 20, 2005 10:48 PM To: Declude.JunkMail@declude.com Subject: RE: [Declude.JunkMail] SmarterMail 3.0   It’s such a breath of fresh air having been in the IMail camp for the last several years.  LOL!   Evans Martin   EVANS MARTIN  [EMAIL PROTECTED] HOSTING:  http://www.martek.net PROGRAMMING:  http://www.martekware.com   iPlus Info Browser – IPB’s IMail Migration Tool, password browser, reporting suite make IPlus Info Browser something no IMail administrator should be without.  http://www.martek.net/Default.aspx?tabid=96     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Tuesday, December 20, 2005 6:48 PM To: Declude.JunkMail@declude.com Subject: [Declude.JunkMail] SmarterMail 3.0   The following was posted today on SmarterTools web forums: Q:  When will we expect to see v. 3? A:  The release date depends on the results of final QA.  The product is essentially done, just making sure that all the bugs are out of it.  Since mail servers are so critical to people's infrastructure, we work extremely hard to make a stable release with no issues that are going to bite you.  We don't sacrifice stability for a quick release. Assuming everything is in good order (which to this point it appears to be), release will be middle of January. You can view the original post at http://forums.smartertools.com/forums/2/11125/ShowPost.aspx#11125