web-based forum: I have to go there each day and spend some minutes to find out what's going on. My 24 hours each day are short enough that I will do that one, two or some more days but then I will left the forum until I have a new problem. And for shure not to see if someone maybe has a problem where I mabe can help.
 
list-based forum: new postings are comming in and I can see them. If the subject is well choosen I can easily see if it's something important, or maybe something I've already solved and so can share an easy solution. Are there many replies on a new thread? => it's an indicator that it can be maybe something interesting or important for me too. All the rest can be ignored. mail-client rules move all my incomming list-messages to subfolders so that I have my normal inbox for the daily work.
 
Markus


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert E. Spivack
Sent: Wednesday, December 21, 2005 10:42 AM
To: Declude.JunkMail@declude.com
Subject: RE: [Declude.JunkMail] SmarterMail 3.0

The “community” support for SmarterMail is much smaller (or at least quieter).

 

We are running one SM server for a client and I’ve posted several questions on the SM support forums and have not received any responses at all.

 

Similar posts to Imail or Declude discussion lists have always resulted in lots of replies with useful help.

 

Obviously the products are different and the questions are different, but so far I’m not impressed with the size/responsiveness of the community.  That’s an important factor we will consider seriously before migrating any other servers from Imail to SM – saving a few hundred dollars in license costs is insignificant if we can’t get help one way or another as quickly.

 

(Needless to say, the SM questions were on issues that SM tech support provided courteous but not helpful replies when first submitted privately as an email support case, so I was hoping for help from the community)

 


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans Martin
Sent: Tuesday, December 20, 2005 10:48 PM
To: Declude.JunkMail@declude.com
Subject: RE: [Declude.JunkMail] SmarterMail 3.0

 

It’s such a breath of fresh air having been in the IMail camp for the last several years.  LOL!

 

Evans Martin

 

EVANS MARTIN  [EMAIL PROTECTED]

HOSTING:  http://www.martek.net

PROGRAMMING:  http://www.martekware.com

 

iPlus Info Browser – IPB’s IMail Migration Tool, password browser, reporting suite make IPlus Info Browser something no IMail administrator should be without.  http://www.martek.net/Default.aspx?tabid=96

 

 


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner
Sent: Tuesday, December 20, 2005 6:48 PM
To: Declude.JunkMail@declude.com
Subject: [Declude.JunkMail] SmarterMail 3.0

 

The following was posted today on SmarterTools web forums:

Q:  When will we expect to see v. 3?

A:  The release date depends on the results of final QA.  The product is essentially done, just making sure that all the bugs are out of it.  Since mail servers are so critical to people's infrastructure, we work extremely hard to make a stable release with no issues that are going to bite you.  We don't sacrifice stability for a quick release.

Assuming everything is in good order (which to this point it appears to be), release will be middle of January.

You can view the original post at http://forums.smartertools.com/forums/2/11125/ShowPost.aspx#11125

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